Scrum Master Project Manager

Paula Mbah, CSM

Houston, Texas adsg6u@r.postjobfree.com +1-713-***-**** www.linkedin.com/in/paulambah/

SUMMARY OF QUALIFICATIONS

A dedicated and self-motivated Scrum Master with 7 plus years of progressive expertise and experience, offering key skills in Agile, demonstrates outstanding and analytical skills, critical thinking sound judgement, accountability, and innovation. SAFe Advanced Scrum Master with experience leading multi-functional teams in the development, and delivery of incremental value. Adept at driving strategic and high-level technical concepts to bridge the gap between technology, people, and businesses. Scrum Master with analytical and detail-driven skills in helping organizations in completing multiple projects with competing deadlines. A servant leader who knows that her growth comes for the growth of her teams and will do all possible to not only help the team remain focus and achieve their sprint goals but also help them internalize the core values and principles of Agile.

PROFESSIONAL SKILLS

Software Tools: JIRA, ADO, Confluence, Kanban, Smartsheet

Hard Skills: Agile, Process Improvement, Requirements Gathering, Decision Modelling, Agile Methodologies, Cross-Team Collaboration, Program Management, SAFe ceremonies.

PROFESSIONAL EXPERIENCE

Scrum Master /Project Manager Houston, Texas, USA T-Mobile October 2021 – Present

Led project scrum ceremonies and accelerated the identification and removal of impediments to team’s progress utilizing 4 main KPIs: Team Velocity, Sprint Burndown, Defect Removal Efficiency, and User Story Refinement

Collaborated with product owner to create and refine the product backlog and user stories; Leveraged gains to improve teams’ velocity by 5% and quality of deliverables

Engaged team in sprint retrospective and grooming ceremonies to promote the continuous growth and improvement of Scrum framework and tracked and implemented retrospective action items in subsequent sprints

Prioritized resolution of defects/bugs by tracking scrum metrics; Resulted in 90% on-time delivery of major deliverables

Provides feedback and coaching to the team and less experienced Scrum Masters

Worked with PO to review PBIs to ensure requirements are accurately captured, user stories are well written, and teams have a shared understanding of all user stories in the backlog

Acts as subject matter expert in Agile practices, adequately trained and knowledgeable in agile work management standards, activities and key metrics required at team level.

Setting an appropriate schedule for the development of certain deliverables.

Scrum Master, San Antonio, Texas, USA USAA October 2016 – September 2020

Fostered collaboration and communication between core team members on technical issue resolution and process improvement, Documented project risks and issues to project management office

Encouraged and motivated team to focus on iteration goals, improving the teams understanding and adoption of Agile processes while working with product owners and stakeholder to refine vision and establish metrics

Demonstrated ability to document and strategize on RAID items, while providing transparent metric dashboards to sponsors/stakeholders to help improve business processes and/PR technical problems

Scum Master, Houston, Texas, USA Client Capital One January 2015 – September 2016

Provided support and guidance to clients during implementation cycle which included the development of 10 training resources

Conducted user research sessions to break-down the product roadmap into Epics and group user stories; Ensured user stories included validation criteria which reasonably covered all areas necessary for complete testing of the new functionality

Collaborated with developers during the design and development phases to provide support for analysis of user stories; Validated that the product deliveries meet customer requirements and drive product demos

PROFESSIONAL CERTIFICATIONS

Certified Scrum Master - Scrum Alliance

Certified SAFe Scrum Master

EDUCATION

University of Buea B.Eng. – Business Administration (BA)

Houston Community College – Associate of Science (AS)

INTERESTS

Professional African Youth Association, Diversity, Equity and Inclusion (DEI) Team Lead

Community Outreach and Professional Development Advocate

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