Louise Denise Whitehead 630-***-****

Summary

With 20 years of Internal & External customer service I am confident that I will be an asset for the Premium Account Coordinator position. I offer my experience and ability to handle multiple priorities in a fast-paced environment, to promote teamwork, maintain effective relationships at all levels of the organization. I make every customer experience seamless.

Skills and Qualification

Strong work ethics and accountability, detail oriented

Able to take extra steps to ensure the customer requirements were met and exceed to their expectations, also kept the customer in the loop of things.

Subject Matter Expert for questions and some technical problems with different systems.

Capable to solve problems

Special Point of Accountability (SPA) for Castrol Heavy Duty when the product line was in the Industrial Division.

Cross function Team working Wind (Siemens, Vestas, and Clipper) and my daily duties before it was set up as an individual project.

Special Point of Accountability (SPA) for major Specialty accounts such as Boeing, Lockheed Martin and General Dynamics.

Handle all aspects for TransCanada Pipelines

Able work as a team or as an individual to get the customer the best solution in every situation.

Experienced with SDS, Pick Slips, and Invoices, and Certificate of Conformance (COFC)

Accomplishments

Certified Continuous Improvement (CI) Yellow Belt

Recipient of several Spot Rewards for being seamless

Recognized as a performer in the team, exceeding set expectations.

Nominated & selected twice for the Helios both as being part of a Team (Direct Materials and Customer Service).

Assisted in OCS project to bring it online for our Distributors.

Able to assist, walk through and answer any questions with the EDI portal and any other issues

Well versed and knowledgeable to assist as an asset to the team on all processes

Employment

BP Castrol August 1998 to June 2019

Cox Auto February 2020 to March 2020

LGSTX September 2020 to Dec 2020

IDES February 2021 to Present

Technical Skills

Office Equipment

JDE One World, Oracle Siebel, Image Silo, Chase Payment Solutions

Electronic Data Interchange (EDI), Data Entry, Tracking Shipments, Proof of Deliveries

SDS, Pick slips, Invoices, Certificate of Conformance (COFC), SAP

Education

Aurora Central Catholic