Customer Service Handler

Patrick Beacham

Email **********@*****.***

Address *** ****** ******* *****, ** 29379

Contact 864-***-**** or 864-***-****

EDUCATION

• Union High School Union, SC Graduated May 1991

• Allen University Columbia, SC Graduated May 1997 o B.A Business Administration Accounting

WORK EXPERIENCE

Gestamp South Carolina Union, SC November 2018 – Present Quality Team Lead November 2018 – January 2022

Quality Supervisor January 2022 – Present

• Ensuring that processes needed for the quality management system are established, implemented, and maintained

• Check parts visually for process defects (e.g., weld splatters, sealer, weld point appearance, etc. for assembly parts) or (e.g., splits, burrs, waviness, dents, scratches, lamination, dross, etc. for press line parts.).

• Check parts according to current checking instruction on press lines or assembly.

• Create reference master part samples for current production or press run. Ceram Tec North America Laurens, SC October 2016 – September 2018 Operator

• Work from blueprints, sketches, drawings, and engineer's work instructions to produce parts in a research and development shop.

• Follow standard operating procedures for specified operations.

• Use CMM, optical comparator, calipers, and micrometers to verify internal and external tolerances.

• Ensure material movement for designated tempering asset. Gonvauto Union, SC March 2014 – December 2015

Quality

• Analyze and evaluate standards as related to quality systems and identify improvement opportunities and coordinate related corrective actions.

• Design the use of process control plans in order to standardize our process control methodology, incorporating into standard work.

• Develop and implement self-audits of plant quality systems to identify deficiencies and provide action.

• Define the subject requirements in terms related to new production, while coordinating activities to ensure the subject pre-production requirements are satisfied.

• Identify the most cost-effective approach to satisfy and exceed customer's requirements of product quality or quality systems.

Timken Corporation Union, SC July 2007 – August 2013 Quality

• Use software and varied micrometers and gages to test precision of product components for release

• Magnetic particles inspect to test for imperfections, grind injury and production errors

• Ensuring that processes needed for the quality management system are established, implemented, and maintained

• Control product/process quality through auditing and the creation of procedures

• Develop and maintain Internal Process Control Plans SKILL SUMMARY

• Quality inspection and control (10+ years)

• Warehouse and distribution (5+ years)

• Material handler (5+ years)

o Forklift

o Inventory Management

• Coordinator and leadership (4+ years)

• Experience with SAP & OPAR manufacturing software

• Experience with customer service & client interaction (Quality control & process improvements)

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