Customer Service Data Entry

Irene Gonzalez

San Gabriel, CA ***** • 323-***-**** • ***.*****@*****.***

Professional Summary

Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized simultaneous office functions and direct administrative personnel to meet all needs professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Skills

Performance Management

Handling Customer Complaints

Decision Making

Complex Problem Solving

Team Building

Schedule Coordination

Inventory Oversight

Goal Setting

Travel Coordination

Friendly and Relatable

Mail and Package Distribution

Microsoft Office

Remote Work Coordination

Accounts Payable and Receivable

Honesty and Integrity

Spanish Fluency

Work History

Customer Service/Receptionist Administrator, 08/2019 to Current FDZ Homes Inc. – Los Angeles, CA

Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.

Coordinated product shipments with correct freight company. Scheduled customer appointments for my department account managers engaged in business travel.

Updated customer service database with new information, address changes and contact details.

Developed lasting relationships with customers, which helped to bring in additional business opportunities.

Make all payments for company.

Product Development/ Tradeshow Coordinator, 02/2001 to 08/2018 The Outdoor Recreation Group – Los Angeles, CA

Distinguished product issues and gathered information on customer experiences.. Hosted product demonstrations and promoted features to clients. Generated product development profiles for new products and line extensions. Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes. Approved final photography and marketing materials for each product. Maintained internal product knowledge database.

Supported future project development through drafting of marketing requirements materials. Coordinating & scheduling all project, Maintaining master schedule of all projects, keeping pictures/dates log of al samples and corresponding quotes. Assisting in the process of moving a sample from the sample stage to live product stage. Arrange all tradeshow logistics. Direct liaison between TORG and Instillation and Dismantle Contractors, Coordinating hotel/travel arrangements for tradeshow attendees. Overseeing the all aspects of booth upkeep and repair, arranging product freight shipments too and from show.

Orchestrating all daily sample shipments and deliveries/ Arranging packaging all international and domestic shipments.

Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.

Education

Certificate : Administrative Assistance And Secretarial, 07/1997 Los Angeles Job Corp. - Los Angeles

High School Diploma: 06/1994

Shafter High School - Shafter,CA

References:

Brad Ottomeyer 323-***-****

Becky Ullola 626-***-****

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