Kelviana James

MADISON, AL *****-****

478-***-****

adsg2n@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.

Skills

Courteous with Strong Service Mindset

Understanding Customer Needs

Upbeat and Positive Personality

Answering Customer Questions

Solving Customer Concerns

Call Documentation

Work History

September 2019 - September 2020

Intuit - Madison, AL

Customer Service Representative

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

February 2013 - April 2020

Huntsville City Schools/Extended Day - Huntsville, AL

Lead Supervisor

Educated workers about proper safety procedures to prevent accidents and injuries.

Coordinated supervisory assignments to maintain strong front-line leadership.

Learned every team members' role to offer skilled backup during shortages and high-volume periods.

Instructed employees on proper cleaning and sanitation of equipment and surfaces.

Delivered superior customer service in every interaction and skillfully resolved conflicts.

Enforced rules and managed behavior through developmentally appropriate discipline.

Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Promoted good behavior with positive reinforcement methods.

Kept notes of behavior issues, food served and medications administered to children.

Led children in creative, athletic and educational activities while maintaining safe and orderly group.

Distributed food, napkins and beverages in preparation for snack time.

Consulted with families to discuss activities and behaviors of each child.

Used positive reinforcement techniques to promote patience and other good behaviors in children.

Prepared group activities to enhance socialization, communication and problem-solving skills for children.

January 2012 - May 2017

Growing Smiles Daycare - Huntsville, AL

Childcare Worker

Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Enforced rules and managed behavior through developmentally appropriate discipline.

Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Promoted good behavior with positive reinforcement methods.

Applied positive behavior management techniques to enhance social interactions and emotional development.

Maintained effective schedule balance between rest periods, active play and instruction.

Planned and guided age-appropriate tasks like reading, crafts and escorted children on outings and trips to local parks and zoos.

Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Led children in creative, athletic and educational activities while maintaining safe and orderly group.

Distributed food, napkins and beverages in preparation for snack time.

Assisted children with putting on coats and cold-weather gear before going outside.

Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

Education

May 2010

Calhoun Community College Huntsville, AL

Associate of Applied Science Early Childhood Education

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