Center Representative Call

Sandra Bunch

*** ******* ***

Cell: 678-***-****

***************@*****.***

Summary

Resourceful Call Center Representative who consistently meet and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high levels of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Customer service & quality assurance

Problem Solver & a critical thinker

Shows empathy

Trainer & people person

Professional Experience

Ask Consulting, Alpharetta, Georgia

Call Center Representative March 2021 to March 2022

Answered high volume in bound calls from Maryland Department of Labor claimants remotely.

Worked productively to assist claimant with filing for their UI benefits.

Processed escalation tickets requesting wage determination and back dates.

Achieved the metric driven goals daily.

Served as leader to motivate team members during huddle session.

Trained on boarding new hires for one week.

This was a temporary assignment.

Leakbuster HMS, Stockbridge, Georgia

Secretary January 2012 to March 2021

Maintained and processed invoices, estimates, and money logs.

Analyzed budgets, financial reports and projections for accurate reporting of financial standings.

Scheduled service calls for the technicians.

Reconciled month end totals to ensure timely accurate reporting of financial information.

Dekalb County Government, Decatur, Georgia,

311 Call Center Operator October 2007 to April 2009

Answered inbound calls from citizens who needed to request debris pickup.

Managed daily reports and meet or exceeded daily goals.

Processed non-emergency request.

Education

Georgia Perimeter Technical College, Business Administration 1996 through 1997

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