Manager Assistant Customer Service

PERSONAL DETAILS

Surname : Moloto

First names : Palesa Petronella

Identity number : 910-***-**** 08 9

Marital Status : Single

Nationality : South African

Residential address : 953A Pooe Street

Naledi

1868

Home Language : Northern Sotho

Other Languages : English, seTswana, isiZulu and isiXhosa

Contact numbers : 063-***-****

ACADEMIC DETAILS

School attended : Hoerskool Westonaria High School

Highest grade passed : 12

Year passed : 2008

FURTHER EDUCATION

Institution : Boston Business College

Qualification : Executive Secretary

Year obtained : 2009

WORK EXPERIENCE

Company : Imsimbi Training

Position : Assessment Administrator (Intern)

Duration : 2021 - 2022

Company : SAMRO

Position : Intern

Duration : 2018 - 2019

Company : Democratic Alliance

Position : Membership Officer

Duration : 2012 - 2015

Company : Democratic Alliance

Position : Programme of Influence Manager

Duration : 2011 - 2012

Company : Democratic Alliance

Position : Voters Roll Management Assistant (Volunteer)

Duration : 2011

Company : Absa Rosebank Central

Position : Customer services clerk

Duration : 2010 - 2011

KEY RESPONSIBILITIES

PROGRAMME OF INFLUENCE

Diary Keeping for Speakers. Scheduling Public Meetings according to time and availability of speaker. Selecting a relevant topic according to area and invited audience. Conducting audience analysis report. Drawing cell phone numbers from database to invite people to Public Meetings. Collecting attendance stats after each Meeting. Updating Master Plan and Master Report.

PREPARING FOR ELECTIONS

Voter and Membership recruitment. Tele-canvasing before by-elections and National Elections. Updating harvested data on VRM. Participating in door to doors. Organising Voting District documents and maps to be used on Election Day. Compiling voters roll for Provincial Congress, also for Youth and Women interim structures.

CUSTOMER SERVICES CLERK

Resolving queries. Following up on customer requests. Printing of statements. Resolving card/pin related queries. Assisting with banking apps. Assisting clients at the ATM. Giving Leads to Sales Team.

MEMBERSHIP OFFICER

Capturing all incoming membership on VRM and creating a back up record system. Creating cards and sending out communication to all new members and renewing members. Reminding members to renew their membership. Preparing AGM/IGM documents for each branch that qualifies to launch. Banking monies received for membership. Communicating a monthly report of membership statistics. Preparing and filling AGM, MCC and CEC documents.

ASSESMENTS ADMINISTRATOR

Receiving, Sorting and Filling Student Documents. Capturing student information on the data base as well as on SETA data base. Compiling Daily, Weekly and Monthly Report. Updating Online Worklists. Archiving.

REFEREES

Name : Thanyani Tshimano

Position : Assesor (Imsimbi training)

Contact Number : 011-***-****/ 061-***-****

Name : Zamokuhle Khumalo

Position : Former Copyright Supervisor (SAMRO)

Contact Number : 079-***-****

Name : Solly Malatsi

Position : Former National Spokes Person (DA)

Contact number : 083-***-****

Name : Sithembi Mlangeni

Position : Former Regional Support Services Manager (DA)

Contact number : 082-***-****

Name : Nelly Leqola

Position : Former Customer Service Supervisor (Absa)

Contact number : 083-***-****

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