Customer Service Services Supervisor

Katrina Jennings

Phone 803-***-****

Email Kj*****@gmailcom

PROFESSIONAL EXPERIENCE

Teleperfomance- Wellcare 10/2014 - Present

Provider services supervisor

Columbia, SC

● Provides support to members and providers and offers information to keep the member or provider

● Supervise an average of 25 customer service representatives

● Conduct daily team meetings

● Resolve issues on a call and coach personnel on how to handle similar calls in the future

● Submit monitored calls and daily paper work during every shift Bi-Lo Super Store 04/2009- 10/2014

General Merchandise Supervisor

Aiken, SC

● Provided quality customer service at all times

● Stocked product on shelves of store

● Arrange for the disposal of out- of - date merchandise

● Maintained invoices of ordered and received merchandise

● Some accounting and inventory paperwork before and after every shift. EDUCATION

Ridgeview High School 08/2001

High School Diploma

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