Telecommunications Specialist, Alt., COMSEC Cust., HSDN Trusted Agent

GLORIA HOLMAN

Washington, DC ***** 202-***-**** ********@*****.***

Professional Summary

Enthusiastic Telecommunications Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Communications Security management and training in COMSEC equipment. Motivated to learn, grow and excel within the Department of Veterans Affairs. Gifted in both technical troubleshooting and customer service to deliver exceptional user support. Excellent abilities in comparing technologies and finding quick solutions.

Skills

Educating customers

Configuring equipment

Troubleshooting systems

Device Installation

Office installations

User support

Performance testing

Routine inspections

Work History

Telecommunications Specialist 12/2020 to Current

Department of Veterans Affairs – Washington, DC

Plans national-level communications security (COMSEC) support services for the Department of Veterans Affairs.

Implements COMSEC equipment upgrades and system interfaces for new equipment requiring network access.

Works closely with VA COMSEC custodian and federal officials providing COMSEC management solutions.

Develops and calculates budget requirements for all aspects of VA COMSEC Office, covering a five-year span.

Provided initial plans for vIPer phone coordination and implementation throughout VA department.

Manages VA's vIPer phone program, established a customer focal point during transition from legacy systems.

Accomplishes broad-based studies to determine current and future use of secure communications equipment.

Establishes methods of upgrading outdated equipment and creates acquisitions procedures for new equipment.

Organizes specialized vIPer secure phone training for VA customers, focusing on operations, policy, and procedures.

Serves as alternate VA COMSEC Custodian, responsible for transferring secure device cryptographic key material.

Registers all VA employees Homeland Security Data Network accounts as VA Trusted Agent to DHS.

Performs task leader duties, ensures all customer service requests and deliverables are taken care of in a timely manner.

Plans, monitors, and analyzes assigned projects focusing on costs, technical progress, and quality assurance actions.

Reviews technical proposals, monitors contractor performance, and deliverables for mission critical requirements.

Determines contract scope, defines acquisition, statement of work (SOW) for proposed and selected contracted work.

Led identification, development, implementation and maintenance of security requirements for entire organization.

Established company-wide security best practices and protocols to mitigate risk of data breach.

Education

Bachelor of Arts: Business Administration 1997

University of The District of Columbia - Washington, DC

Additional Information

SECURITY CLEARANCE ELIGIBILITY Active Top Secret

Certifications

Communications Security Management School

Key Management Infrastructure (KMI) Training

Iridium Satellite Phone

Contracting Basics for COTRS

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