Call Center It Support
Resume:
MATTHEW LISENBE
To obtain a meaningful and challenging position that enables me to learn and allows for advancement Fort Worth, TX
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Manager
Overtime Bar and Grill - Fortworth
October 2015 to Present
Open and or close bar. Order liquor and beer. Keep inventory. Hire wait staff. Over see day to day activities of staff. Handle any customer complaints. Count server and bar staff money at end of shift. Count money for the day at end of night for the bar. Pay venders and bouncers. Arrange special things like karaoke or DJs. DJ / Bartender (Part-time)
Overtime Sports Bar and Grill - Haltom City, TX
January 2012 to Present
Light bartending and DJ two nights a week
Manager
Silverleaf Resorts - Pantego, TX
June 2005 to October 2015
● Managed and trained a cross-functional team of over 30 employees.
● Oversaw the creation of two new programs and made them into the majority of what now runs the company.
● Did pay roll for my teams.
● Handed out spiff and kept track of all spiff that was given out to team members.
● Took care of bonus corrections if any bonus was not correct.
● Went from team to team fixing them. ( if a team was doing bad I was assigned to make that team better)
● Recent program is one involving getting credit cards over the phone and also booking hotel stays or resort stays with the company.
● We also get the customer to take a tour of resort and the sales people try to get them to buy into the company.
● Work with AS400, Salesforce,Microsoft programs, dayforce program, Windows systems, outlook, IT support ( fix systems on computers that crash )
WORK EXPERIENCE
Certification for audio engineering
Dallas sound lab
High school diploma
Fossil Ridge high school
Call Center
Training
inventory
Scheduling
Payroll
Management Experience (10+ years)
Food Service (5 years)
Restaurant Experience (5 years)
EDUCATION
SKILLS
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