Customer Service Security Officer

Eric Thomas

Kennesaw, GA ***** • 770-***-**** • **.********@*****.***

Summary

Veteran security professional with demonstrated expertise in building, grounds, personnel and asset protection. Excellent observational, problem-solving and decision-making skills combined with detail-oriented nature, unparalleled integrity and sound judgment. Familiar with various weaponry and well-trained in successful strategies for emergency response and de-escalating conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Highlights

Secret Clearance

Military experience

Security Guard License

Facility Protection

Leadership / Team Building

Trained in emergency response

De-Escalation techniques

First Aid/CPR certified

Clean DMV record

Firearms safety training

Proficient in Microsoft Office

Report writing

Training / Development

Operations Management

Teamwork and Collaboration

Superior customer service

Accomplishments

Personally responsible for over 13 million dollars of command equipment with no deficiencies, losses or damages.

Contributed to Battalion achieving 96 percent overall rifle and pistol qualification rate. Acted as Convoy Commander for over 40 logistical patrols during Enhanced Mojave Viper delivering over 272,000 pounds of supplies 1,863 passengers to multiple locations within the training area. Placed in charge of 25 Marines that were responsible for the security of 5,000 military and civilian personnel. Served in a multitude of billets on more than 100 combat missions Planned coordinated and conducted a pistol range for 175 Marines before deployment to Afghanistan. Received Global War on Terrorism Service Medal

Received Navy and Marine Corps Achievement Medal

Meritoriously promoted in a combat zone

Received Combat Action Ribbon

Experience

DOD Cleared Security Officer/Lockheed Martin, 06/2019 to Current Allied Universal Security Services – Atlanta, GA

Protected government equipment and material; and control access to Federal installations by employees, visitors, residents, and patients.

Protected and prevent loss of materials or processes which are important for national defense, for public health or safety, or as national treasures.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Processed and issued visitor, employee and contractor badges to appropriate personnel. Used Microsoft Word and other software tools to create documents and other communications Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Armed Guard II CDC CTAP, 02/2017 to 07/2019

Chenega Total Access Protection Services – Atlanta, GA Performed protective service work in guarding government owned or leased buildings and property, protecting government equipment and material, and controlling access to government installations by employees, visitors, and residents.

Responded to emergencies, enforce government regulations, and conduct crowd, parking, and traffic control, inspections, and perimeter and internal access control. Practiced heightened security protocols and safety procedures, provide outstanding customer service, and demonstrated competence ensuring accuracy in all delivery and receipt of cargo. Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.

Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.

Driver/Messenger, 04/2015 to 01/2017

Loomis – Norcross, GA

Responsible for providing secure and reliable transport of cash, securities, and other valuable cargo for financial institutions, businesses, and other customers. Practice heightened security protocols and safety procedures, provide outstanding customer service, and demonstrated competence ensuring accuracy in all delivery and receipt of cargo. Maintained safety and security of armored vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment

Motor Transportation Operator/Combat Marksmanship Instructor, 01/2001 to 09/2013 United States Marine Corps – Various Locations

Patrolled areas and allowed restricted area access for authorized personnel. Supervised, coordinated, and executed all classroom instruction on marksmanship and weapons handling during initial phases of marksmanship training.

Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations. Effective decision-making in various high-pressure environments. Trained and qualified over 3,000 Marines in rifle and pistol qualification fiscal year. Provided sound recommendations during planning of ranges and employment of personnel and weaponry for all operational commitments.

Led infantry team of 25 members in combat operations, including providing tactical guidance. Escorted multiple high value targets in combat area of operations. Reduced insurgents ability to engage Coalition Forces by assisting and advising Iraqi police in patrolling techniques. Education and Training

Motor Transportation/Combat Marksmanship

United States Marine Corps - Various Locations

2001-2013

Alabama A & M University - Normal, AL

2001-2003

08/2021

CPR/AED/First Aid Certification - Marietta, GA

05/2019

Armed Guard Certification - Marietta, GA

Continuing education in Firearms Training

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