Jeremy Loiselle

adsfqc@r.postjobfree.com Cell: 860-***-****

** ****** **

Mystic, CT 06355

Network Engineer

●Strong customer focus

●Quality assurance

●Complex issues management

●Calm under pressure

●Detail-oriented

●Computer-literate

●Self-motivated

●Multi-tasking

●Willing to travel

●VOIP installation and repair

●Proficient with Windows Products

●Proficient with Microsoft products

●Network connectivity knowledge

●Telecommunications specialist

●[Product] installation expert

●Network maintenance

*IP Addresses

*Local Area Network (LAN)

*Network Installation

*Network Equipment

*Wide Area Network (WAN)

*Network Configuration

*Cabling

*routers

*AC/DC control circuitry

*Control circuit troubleshooting

*Desktop and laptop repair

*Internet setup and repair

*Installation and repair specialist

*Hand and power tools

*Mobile data devices installation

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PROFILE

Network engineer well-versed in troubleshooting and repairing malfunctioning hardware, phones, and data lines. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime. High-achieving Network engineer seeks employment with an established School, hospital, or company in need of data/voice and network support. Successful problem solver specializing in DSL, T1, voice over IP and wiring. Innovative Computer network technician with 18 years in computer maintenance and data repair. Advanced knowledge of Cisco, Adtran, Netopia, ENI, Comtrend, and Fortinet. Quality-focused Facilities Manager with vast background in residential/commercial maintenance. Facilitates open communication between property managers and maintenance staff. Engineer trained in the installation and repair of telecommunications equipment. Works to ensure optimum network usage and quality. Adaptable and personable with a focus on customer service. Willing to travel and work a flexible schedule. Skilled Installation Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker who requires little to no supervision. Installation and Support Technician well-versed in troubleshooting equipment and network problems. Analytical thinker who quickly and accurately diagnoses and repairs technical issues. Most recent projects working with Adtran and Fortinet products updating registers, laptops, and Ipads at many of companies larger accounts, using telnet, remote access, Join me or Team viewer sessions when needed for helpdesk access is needed. Installing Wireless access points in various restaurants and Voice over IP.

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EMPLOYMENT HISTORY

Contractor/Self-Employed, 2/2018-Present

Mystic, CT

●Exterior/interior home remodeling

●Deck repairs

●Siding * Drywall, installation and repair

●Electrical- Switches, outlets, running wiring. Low voltage, Cat 3-5, Coax termination.

●Carpet/Wood flooring * Kitchen/bath tiling

●Outdoor patios/walkways *Basement remodeling

●Painting *Insulation

Field Engineer II, 08/2000 to 2/2018

GTT/Global Capacity/Megapath Networks/Covad Communications – San Jose, CA, Austin, TX, Chicago, IL

(Covad was purchased by Megapath in 4/2008, Megapath was purchased by Global Capacity in 9/2014.) Global Capacity was purchased by GTT in 6/2017.

●I had been the sole technician in the entire state of Connecticut for the past 18 years and for the past 3 years 1 of 2 technicians for all of New England.

●I was responsible for maintaining company network consisting of Nokia/Adtran dslams providing ADSL, SDSL, IDSL, T1, DS3, EOC, EODMT, EODS1. I was responsible for installing/harvesting network cards, wiring new circuits, installing network shelves, and connecting AC power to fuse panels.

●Completed an average of 5 repairs/installs per day. Troubleshooting customer circuits that are down and in need of repair. Installing new service, extending DSL/T1 circuit from main phone terminal on existing pairs of wire or running new cables in necessary. Connecting modem/router, configuring device, and testing it from company laptop and then connecting it to the customers PC.

●Use of Sidekick meters, Tberd, Krone amp meter.

●Contacted new and existing customers to discuss their appointment, hours of availability, and access to electrical rooms.

●Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.

●Interpreted and validated technical issues while on customer sites and also while testing in central office on network equipment, test solutions, follow-up and escalate when necessary with NOC.

●Maintained detailed documentation through logging of support cases into work order and trouble ticket notes, e-mail and knowledge base articles for client and internal use.

●Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.

●Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.

●Maintained an accurate inventory on company van and order necessary product to keep enough equipment as needed.

●Maintained company vehicle and drove responsible.

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Loiselle Construction, Mystic, CT

●Carpenter (07/1994 to 06/2000)

●Worked with father in family business until his retirement in 2000 and job offer in the Network field.

●Exterior/interior home remodeling * roofing

●Siding * Drywall

●Electrical * Decks

●Carpet/Wood flooring * Kitchen/bath tiling

●Outdoor patios/walkways *Basement remodeling

●Painting *Insulation

Cashier/Stock shelves, 12/92-6/94

Super Stop&Shop, Westerly, RI

●Provided friendly, prompt, and accurate customer service.

●Kept a balanced cash drawer daily

●Familiar with and or quick learning with digital interfaces/POS.

●Well trained at facing shelves and restocking.

●Provided high level and in depth cross training in multiple departments.

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Education

Prometric

CCRI-Warwick, RI

High School Diploma: Marketing/accounting, 1994

Stonington High School - Pawcatuck, CT

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