Customer Service Data Entry

Justin A. Smith

Address: ***** ********* **,

Bon Air, Va 23235

Phone: 804-***-****

Email: ************@*****.***

Insurance Agent

Teleperformance - Richmond, VA

June 2018 to Present

Licensed Auto and Property Insurance Agent in 40+ States

Advised policyholders on proper protection of their assets and financial security

Reviewed definitions clearly ensuring policyholders have full understanding of their coverage

Cultivated company rapport but providing above and beyond customer experience

Expanded knowledge through insurance licensing continuing education

SR. RECOVERIES COORDINATOR

CAPITAL ONE

February 2014 to December 2018

Collect on charged off credit card account

Provide an outstanding customer service experience

Utilize excellent verbal skills to communicate in a professional manner that is easily understood by our clients.

Manage a queue of over 1,000 Capital One charged off credit card clients.

Contact and build a rapport with each client resulting in customer advocacy

Negotiate and Create payment options for each individual client based on their

situation.

Provide correspondence to keep the client up to date on the status of their account.

HIGH RISK COORDINATOR

CAPITAL ONE

May 2013 to February 2014

Provide outstanding customer service to each Capital One customer

Utilize excellent verbal skills to communicate to customers in a professional manner.

Inform the customer of the steps necessary to bring their account back to current status

Promote the tools that our company offers that we created to give the customer the best experience possible

Build rapport with the customer to create an environment where our customers are our biggest advocates.

Café Attendant

American Family Fitness

April 2011 to May 2013

American Family Fitness

• Provide excellent customer service

• Be knowledgeable and promote all products that we offer

• Handle and deposit all currency acquired during shift

• Build rapport with all customers

Youth Development Specialist

Boys & Girls Clubs of America - Gloucester, VA

June 2006 to April 2011

supervise a group of children ages 6-16

provide mentor ship and tutoring

Head Basketball coach of the clubs team

Wendy's Cashier

Wendy’s - Gloucester, VA

June 2006 to September 2006

provide exceedingly customer service

handle cash transactions

cook and deliver orders in a timely manner

Warehouse Associate

Mob jack Bay Seafood - Wareneck,VA

June 2005 to May 2006

pack and ship orders of freshly fished seafood

count and box seafood items

make boxes

take shipment inventory

Education

Bachelors in SPORTS MANAGEMENT

VIRGINIA STATE UNIVERSITY

August 2008

HIGH SCHOOL DIPLOMA

GLOUCESTER HIGH SCHOOL

September 2004

Skills

CUSTOMER SERVICE

-

8 years

RECEPTIONIST

-

8 years

RETAIL SALES

-

8 years

DATA ENTRY

-

Less than 3 year

EXCEL

-

Less than 1 year

Sports Coaching

Strategic Planning

Public Speaking

Mentoring

Certifications / Licenses

A valid P&C License

Additional Information

SKILLS

Microsoft Word (15yrs)

Microsoft Excel (6yrs)

Communication (10yrs)

Building Rapport (8yrs)

Leadership Abilities (12yrs)

Sales (7yrs)

Customer Service (14yrs)

Data Entry (5yrs)

Public Speaking (4yrs)

Typing (15yrs)

Justin Smith

Justin A. Smith

Resume

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