Agent Assistant Customer Service
Resume:
LYLA CRUZ
**************@*****.***
Corona, CA 92882
CONTACT
Motivated individual looking to take
the next step in my career within a
well- established company. My
skillsets in communicating, problem
solving and customer service, will
make me the perfect fit for any
company looking for a dedicated
and trustworthy candidate.
CAREER OBJECTIVE
Caregiver
Inland Respite, Corona, CA
Senior Mortgage Loan Processor
E-Mortgage Capital Incorporation, Irvine, CA
Real Estate Agent Assistant
Luisa Cornejo, Chino Hills, CA
Sales Associate
Petsmart, Eastvale, CA
EXPERIENCE
January 2019 - September 2022
Assisted clients with daily living needs to maintain self-esteem and general wellness.
•
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
•
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
•
March 2021 - March 2022
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
•
Experience with being a Closing Coordinator, Disclosures, Lock Desk Coordinator, and Loan.
•
August 2020 - February 2021
Managed contracts, negotiations and all aspects of sales to finalize
• purchases and exceed customer expectations.
• Verbal and Written Communication.
• Analytical and Logical Thinking.
• Customer Service.
• Legal Documentation.
June 2020 - February 2021
Engaged with guests to understand and anticipate customer service needs.
•
Drove sales through customer relationship building and suggestive
• selling techniques.
Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
•
Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
•
Adhered to quality and service standards to support operational goals.
•
Associates Of Science In Business Administration
Norco College
Associates Of Arts In Administration & Information Systems Norco College
Associates Of Arts In Social & Behavioral Studies
Norco College
EDUCATION
June 2022
June 2022
June 2022
Contact this candidate