Customer Service Data Entry
Resume:
Ada Henderson
Lawrenceville, GA *****
*****************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Scheduler
Change Healthcare - Alpharetta, GA
Present
• Scheduling and rescheduling of all routine and non-routine medical services for assigned patient population.
• Coordinate scheduling and referrals to other healthcare providers and services.
• Daily confirmation of all on-site clinic and off-site appointments.
• Order, prepare and generate appropriate medical records.
• Receive, screen and coordinate telephone calls from healthcare providers.
• Assist with maintaining and updating of all provider addresses and phone numbers.
• Receive incoming correspondence and review/forward to appropriate staff.
• Daily data entry of medical appointments, special instructions, patient information/jurisdiction, and pre/post operative instructions.
• Prepare reports and forms as directed by licensed staff and in accordance with established policies.
• Perform a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.
• Provide excellent customer service to all internal and external customers. Shift Supervisor
Starbucks - Chicago, IL
May 2019 to November 2019
As a Shift supervisor I assist the store manager during their scheduled shifts. This includes running the store during those shifts, helping baristas during busy times, training new employees and delegating tasks.
Sales Development Representative
Endurance Warranty LLC - Chicago, IL
September 2018 to May 2019
Answer calls in professional Manor, warm call up. collect vehicle information input in system while multitasking on split PC screen, than transfer call over to senior sales rep. Store Manager
Sneaker VILLA Inc. - Chicago, IL
February 2015 to November 2018
Recruiting,training,supervising staff. Managing budgets maintaining statistical and financial records. Dealing with customer queries and complaints overseeing pricing and stock control Retail Store Manager
MetroPCS - Chicago, IL
October 2017 to September 2018
Greeter customers, explore with customer all the cool devices and get features we carry, explain the great promotions we offer. sale wireless devices, phone accessories, take payments, add new accounts, and help with technical issues, deal with large sums of cash,also help with upkeep of store. Assistant Manager
Sneaker VILLA Inc.
2012 to 2015
Help organize and run store, filled in for SM when needed. Made sure sales team met Goals at company standard. Trained sales associates, monitor inventory, made sure store met and exceeded expectations at customer and company level Ultimately I made store operate effectively and kept customers happy at all times
Customer Service Representative
PLS Loan Store
2010 to 2011
Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. Directed specific questions to appropriate branch personnel. Examined checks for identification and endorsement. Processed cash withdrawals.
Entered member transaction data into the online banking software.Opened new customer accounts. Sales Associate
Forever 21
2008 to 2010
Worked with customers to find what they want in a timely order, ensure a smooth sales process and process transactions.
Education
License in Cosmetology
Harry S Truman High School - Chicago, IL
August 2011
High school or equivalent in Basic
Dyett High School - Chicago, IL
June 2005
Skills
• Customer Service
• Cellular
• Management
• Office Experience (1 year)
• Shift Supervisor
• Key Holder
• Food Service
• Shift Lead
• Office Administration (1 year)
• Administrative Experience (Less than 1 year)
• Scheduling
• Microsoft Outlook
• Filing
• Outlook
• Organizational Skills
• Billing
• Receptionist
• Typing
• Word
• Communication skills (10+ years)
• Phlebotomy
• Medical Scheduling
• Venipuncture
• Patient Care
• Microsoft Office
• Microsoft Office (1 year)
Certifications and Licenses
Phlebotomy
January 2018 to Present
Trained certified phlebotomist
CPR
January 2018 to Present
Additional Information
Volunteer work for sneaker Villa July 2012- Nov 2018. serve as a respresntative of the company in various public aspect which consisted of community anti-violence initiatives, back to school giveaways and events that positively benefited the store’s surrounding community
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