Sales Associate Customer Service
Resume:
Morgan von Hurst
Bend, OR **703
415-***-**** *********@*****.***
PROFESSIONAL EXPERIENCE
Dixie’s LLC, Sisters, Oregon 2018-2022
Store Manager
Store Operations
oOpening and closing procedures
oOrganized sales floor/merchandise in order to showcase our best and most well- known brands.
oMade myself available to customers and recommended brands that would best suit their interests from a stylist’s point of view.
oChecked in incoming merchandise to prep for sales floor.
oTrained new employees on POS system (LightSpeed)
oLead sales team and set daily sales goals to reach.
oHand selected merchandise from vendors to include on sales floor.
oScheduled and arranged photo shoots to promote our brands.
oTotal sales accrued during time at Dixie’s: $1.5 million.
Z GALLERIE, Corte Madera, Berkeley, San Francisco CA 2010-2016
Assistant Manager
Store Operations
oOpening and closing procedures
oDaily and nightly paperwork
oGenerate reports and employee stats
oWork with customer service to resolve customer-related issues
oAudited employee’s timesheets
oActing store manager when current store manager is on vacation
Develop and train new employees on the following:
oProduct knowledge on various product lines
oPOS training on Z computer systems
oMentor new employees during training process
Visuals
oSet up displays per directives sent by corporate
Versatile background on our gallery pieces
Client Binder Captain
oSupervise associates about following up with all furniture leads
oEvaluate and grade binders on performance
Loss Prevention Captain
oConduct weekly cycle counts of products
oShrinkage control
Selected by Corporate to participate in the filming of a Bravo episode of a reality television show
MORGAN VON HURST PAGE 2
415-***-**** *********@*****.***
GUESS? RETAIL, San Francisco, CA 2005-2010
Men’s Specialist
Employee of the Year in 2006 for all United States and Canada
Sold $2.5 million in sales while at Guess?
Top sales person at Guess? retail flagship store in downtown San Francisco
Did walk-throughs with Guess CEO, V.P., Regional and District Managers
Consulted regularly with the men’s buyers regarding best sellers for the company
Worked with visuals, merchandising and dressing mannequins
Trained new hires on men’s product knowledge
Able to multi-task while remaining neat, clean and focused
Mail out flyers to select customers advertising our Guess? List Rewards Program
Fashion show coordination including sending invitations and dressing models
Managed my own department
oKept daily sales records
oPublic Relations – call customers about special events and new products every month to increase sales
oLook at our DSA on a daily basis
oLoss prevention
oClosing standards
WET SEAL, Foothill Ranch, CA 2004-2005
Free-lance Stylist/Visual Merchandising
Consulted with a visual team and corporate office for back-to-school floor set ideas for all stores
Merchandising and doing floor sets in test stores
Dressing in-store mannequins and front windows
Processing shipment and placing merchandise prior to floor set
Coordinated merchandise and visually set it to themes/color stories
PURE BEAUTY, Pasadena, CA 2003-2004
Key Holder/Management/Retail Sales
Trained & familiar with over 20 different Bath, Body & Skin products
Demonstrating products to customers
Know opening and closing procedures
Inputting sale numbers for store and staff into the computer
Book appointments for the salon and special events at the store
Manage sale associates and teach them about the products
Motivator to staff & salon team to ensure numbers achieved
Worked with sending and receiving shipments
Merchandising and setting products to a “plan-o-gram”
Upselling and closing a sale
GUESS? RETAIL, San Francisco & Los Angeles, CA 2001-2003
Retail Sales Associate
Top sales person at GUESS? Retail Flagship Store downtown San Francisco
Employee of the Month 8 months in a row
Voted most likely to close a sale by GUESS? Associates
Secret Shopped Highest Score 92 of 100%
Wardrobe specialist with Men, Women & Teens
Stock/Warehouse experience, shipping, receiving, unpacking & rolling out of new products
MORGAN VON HURST PAGE 3
415-***-**** *********@*****.***
Worked with Visuals, merchandising & dressing mannequins
Trained new hires on computers & how to become a top seller
Helped with opening and closing productivity
Able to multi-task, while remaining neat, clean and focused
Easy and enjoyable to work with
CRITTER COMFORTS, Sebastopol, CA 2000-2001
Owner / Entrepreneur
Developing the business
Handling Licensing, Bounding and Insuring
Answering phone calls
Scheduling appointments
Meeting with clients & go over my services that I provide
Dog walking
House sitting
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