Patient Service Front Desk

MALLORY “PEYTON” CAHOON

***** ******** **** 804-***-**** (mobile)

North Chesterfield, VA 23235 ******.******@*****.*** OBJECTIVE

To obtain a career working in patient service in a leadership role. PROFESSIONAL EXPERIENCE

Virginia Ear, Nose and Throat – Richmond, VA April 2013 to Present Patient Service Coordinator March 2020 to Present

● Assist the office manager on a daily basis

● Responsible for managing front desk receptionist, patient registrars and call agents

● Ensuring all patient clients are handled respectfully, efficiently and with care

● Responsible for training multiple employees

● Responsible for the monies collected and bank deposits

● Responsible for checking four answering machines and handling calls Patient Service Registrar/Call Agent – Richmond, VA April 2013 to March 2020

Managing switchboard answering an average of 130 patient calls per day

Modeling skills and training new employees on registrations/appointments

Mentoring phone etiquette and call management

Checking-in patients and properly documenting registration

Insurance verification and verification of patient demographics

Collecting co-pays and cash from patients and getting credit card authorizations

Entering charges, payments, and balancing daily receipts

Answering multiple telephones and accurately documenting messages

Schedule patients and handle scheduling concerns Patient First November 2009 to April 2013

Patient Service Registrar - Midlothian, VA / Fredericksburg, VA

Receiving patients and efficiently registering their medical needs

Educating patients about Patient First billing policies

Verifying all patient information and explaining charges to the patient

Collecting payment for patient visits, x-rays and medications

Opening and Closing Center and operating monetary secured safe

Hired as the Center’s mentor for new hires and completing their evaluations

Insurance verification and verification of patient demographics EDUCATION

● Concord University Concord, West Virginia

● James River High School Midlothian, Virginia

PROFESSIONAL TRAINING

HIPPA Training

OSHA Training

Contact this candidate