Customer Service Representative

AE

ALONI ELLIS

**************@*****.*** 510-***-**** Pleasant Hill, CA 94523

Highly driven Customer service representative 8 years and Jr. Sales Associate of appliances of 1 and a half years seeking to apply and broadcast my skills and abilities in a company where they will be practiced to show growth and success. Records administration

Marketing

Quality control

Spreadsheets

Client relations,

Logistics,

Customer Service Representative

Professional driver

Self Motivated

Highly driven

Administrative task

Judgment and Decision making

Time management

In-person and Written communication

Product demonstrations

Data evaluation

Merchandising proficiency

Team member motivation

Effective customer upselling

Airport Home Appliance Emeryville, CA

Junior Sales Representative

05/2021 - Current

Writing sale invoices for order secured and submitted orders for processing

Communicating with clients regarding ETA dates and availability Prioritize daily work tasks, including sales related inquiries, inbound calls Conducted marketing research to develop growth strategies. Adhered to company initiatives and achieved established goals. Maintaining high product knowledge on most brands such as (LG, GE, Frigidaire, Monogram, Thermador, BlueStar, and etc.) Selling and having detailed knowledge of all appliances such as, washers/dryers, (Built in or Freestanding) refrigerators, Cooktops,

(Freestanding or Slide in) Ranges, Built in Wall ovens, Etc. Handling customer concerns regarding damaged appliances, availability, and product stock

Airport Home Appliances Hayward, CA

Logistics Specialist

10/2019 - 05/2021

Communicate with Warehouse personal and management regarding location on Appliances

Assist with Billing for Third party installers

Correspond delivery dates and time windows with customers Help sales associate with customer relations and locating inventory Organized and maintained order documentation.

Managed inbound and outbound delivery schedules for optimal flow of goods.

California Sierra Express Hayward, CA

Administrative Assistant

Process deliveries and drivers manifest

Summary

Skills

Experience

06/2018 - 09/2019 Handle customer/ business request of picking up freight Handle money that is given to driver

Maintain any comat that needs to be sent to corporate office Conduct dock checks and help dock workers to locate freight Help dispatch/ manager order new supplies for offices associates and drivers ( new pallet jack, if a new truck is needed, I will call to get them a new rental truck)

Enterprise Car Rental Oakland, CA

Driver

07/2016 - 05/2018

Transport vehicles to different dealerships

•Sanitized and fueled each car that needed to be

delivered

•Maintained all safety precautions and regulations

•Hauled drivers to different venues to pick up cars

•Transport and deliver different types of vehicles (transits vans, pick up trucks, luxury cars, express vans, regular cars)

•Clerical work( switching titles for checks at dealerships) Jamba Juice San Leandro, CA

Customer Service Cashier

10/2015 - 07/2016

Prepared and handled drinks and other food items carefully

•Provides exceptional customer service to each and every customer

•Handled money before and after shift

McDonald's Restaurant Oakland, CA

Customer Service Cashier

05/2014 - 10/2015

Deliver attentive service to walk-in and drive-thru customers

• Complete daily reconciliations under managerial supervision

• Prepare and delivered food, including inventory and delivery

• Conduct daily grounds maintenance

Kipp King Collegiate High School San Lorenzo, CA High School Diploma

06/2015

Merritt College Oakland, CA

Child Development

Education and Training

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