Customer Service Process Analyst

BRANDY MARLEY

Wesley Chapel, FL *****

813-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering 10+ years of experience in Customer Service, Sales, Collections and Credit Analysis. Currently seeking work from home position. SKILLS

Critical Thinking

Loss Prevention Strategies

Operations and Procedural Knowledge

Business Processes and Procedures

Personal and Business Credit Analysis

WORK HISTORY

02/2019 to Current Operations Process Analyst

Ford Motor Credit Company – Tampa, FL

Analyze current business processes and make process and procedure updates for improvement based on industry trends and professional business knowledge Improve training and operational procedures within business to increase efficiency and productivity

Work directly with clients to understand individual needs of business 04/2015 to 02/2019 Team Leader - Dealer Services

Ford Motor Credit Company – Tampa, FL

Support review of internal credit decisions as required to complement Business Center activities.

Mentored and guided employees to foster proper completion of assigned duties. Conducted training and mentored team members to promote productivity, accuracy and commitment to dealer service.

06/2005 to 04/2015 Team Leader - Collections

Ford Motor Credit Company – Tampa, FL

Optimized organizational systems for payment collections. Established and updated work schedules to account for changing staff levels and expected workloads.

Managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.

EDUCATION

High School Diploma

Land O' Lakes High School - Land O' Lakes, FL

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