Center Associate Customer Service

**** ***** *** ***. ******* . Md, *****

240-***-**** *************@*****.***

Tracy George - Johnson

Objective

Obtain a Customer To Service Management position

Experience

**** - ******* *****erformance / Liberty Mutual Insurance

Customer Service Representative Remote Call Center Agent

* Assist Policy Holders with adding, removing, and changing coverage

For auto and renter’s insurance.

Assisting policy holders understanding and paying their bill.

Giving above and beyond Customer experiences.

2016 – 2021 Comcast Silver Spring, Maryland

Customer Account Expert Call Center Associate

* Assist Customers with Understanding their Bill, Educating the customer

On our product and services, assisting customers with changes to their accounts. Giving Specialized, above and beyond Customer Service.

2012 - 2016 FedEx Office Washington D.C.

Assistant Center Manager

* Open and close the Center

* Production Work

* Shipping

* Order Supplies

* Inventory

* Merchandise

* Train New Employees

* Interview Potential Employees

* Assume Duties of Center Manager in their Absence

2010 - 2012 The Fresh Market Vienna, Va

Deli Manager

Make weekly schedule

Merchandising, monthly inventory, customer service, ordering.

Department setup

Training employees/ maintaining sanitation guidelines

Receiving

Customer Service

2007 -2010 Wal- Mart Vision Center Waldorf, Md

Optician

Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.

Make and adjust glasses, schedule appointments, answer phones, and confirm insurance authorizations.

Coordinates all patient information, process paperwork, including preparation of file for billing.

2005 - 2007 Giant Food Temple Hills, Md.

Deli Manager

Train new employees in the Deli Department.

Monthly Inventory, ordering and receiving,

Merchandising/ Making weekly schedules

Maintaining Sanitation Guidelines

Customer Service

1995 - 2005 Shoppers Food Warehouse Alexandria, Va

Deli Manager

Maintain Deli Department, Merchandising

Ordering, receiving, manage and train employees

Monthly Inventory

Maintaining Sanitation Guidelines

Making weekly Schedules

Education

1981 -1983 Atlanta Area Technical School Atlanta Ga.

Certificate in Food Service Management

Graduated with a 3.5 GPA

1979 -1981 Brown Senior High School Atlanta Ga.

Qualifications

Superior customer service delivery, relates well with in all mediums and with people at all levels and from diverse backgrounds. Great organizational skills and highly detailed oriented.

Self starter but also a team player.

Exceptional at managing process and high quality decision making ability.

Honest and with high integrity

References

Furnished upon request..

Contact this candidate