Data Entry Customer Service

April Bellinger

Email:***************@*****.***

Summary

To gain experience in the communication field, while helping elevate the company achieve goals. Education

● Strayer University, Fort. Lauderdale, FL 03/2014-04/2015 Associates Degree in Business Administration

● IAP Career College, Napa, California 1/2022-2/2022 Image Consultant Certificate

Professional Experience

Iqor, Pompano Beach, FL

04/2021-01/ 2022

Customer Service Agent

● Assist customers with their account(s)

● Transfer calls

● Answer incoming calls

● Identify and resolve issues

Qualfon, Denver, Colorado

09/2020-2/2021

Customer Service Agent

● Assist customers with their account(s)

● Transfer Calls

● Answer incoming calls

● Identify and resolve issues, accounts orders, shipments South Area Pupil Transportation, Pembroke Pines, FL 08/2019- 9/2019

Clerk

● Assist in maintaining efficient office operations by providing clerical relief whenever and wherever needed ● Handle office duties assigned by supervisors

● Answer incoming calls from customers

● Make outbound calls as needed

● Identify and resolve issues with initiative and good judgment

● Perform other duties as assigned by supervisor or designee Best Roofing, Fort. Lauderdale, FL

02/2018-11/2018

Collections Coordinator/Administrative Assistant

● Responsible to perform collection by placing calls and sending emails to customer for pending payments ● Review incoming/outgoing invoices and payment information for accuracy

● Processed payments by updating forms for CC information

● Prepared reports for managers meeting

● Handle outgoing and incoming calls to customers

● Prepare and distribute safety information for new employees

● Data entry

● Assist in maintaining efficient office operations by providing clerical relief whenever and wherever needed ● Maintain Information concerning new and old accounts

● Mail out standard notice to owner/ lien letters to customers

● Distribute incoming mail and prepare outgoing mail as directed

● Forward important information to supervisor and vice president

● Maintain and update database for clients and employees

● Type correspondence and other office documents from rough drafts, notes, and oral instructions for final copy work; sort and file correspondence, reports, and other material

● Maintain necessary files and perform all clerical work related to the supervisor’s program; answer telephone; scan documents, print, fax

● Perform other duties as assigned by vice president or supervisor

● Report to vice president

● Gather a variety of information from various sources for use by others in answering correspondence ● Assist visitors and refer them to proper persons; answer telephone calls and take messages; supply routine information upon request.

● Assist and advise new or temporary employees in learning to perform their tasks. Edition Hotel, Miami, FL

11/2014-07/2018

Secretary

● Book Reservations for venues

● Cashier, Billing, Processing payments etc.

● Process confidential customer information

● Assist visitors and refer them to proper persons; answer telephone calls and take messages; supply routine information upon request.

● Record/data entry using Seven Rooms.

● Responsible for managing and maintaining advertising/advertisements

● Greet guests

● Assist in maintaining efficient office operations by providing clerical relief whenever and wherever needed ● Assist and advise new or temporary employees in learning to perform their tasks.

● Responsible for handling inquires and requests

● Negotiating rates with customers

● Organize meetings with promoters and management

● Handle work phone after hours calls

● Read/respond to emails

● Maintain and update database for clients and employees

● Operate standard office equipment; word processor, calculator, duplicator

● Responsible for recording documentation

● Purchase office supplies

● Distribute incoming mail and prepare outgoing mail as directed

● Perform other duties as assigned by supervisor or designee

● Report to manager

● Put meetings together for managers

● Type correspondence and other office documents from rough drafts, notes, and oral instructions for final copy work; sort and file correspondence, reports, and other material

● Greet incoming customers, answer routine questions, provide information to the general public and prospective clients.

● Gather a variety of information from various sources for use by others in answering correspondence Hard Rock, Hollywood, FL

2/2010-11/2014

Administrative Assistant

● Negotiation rates with customers

● Book Reservations for venue using seven rooms

● Cashier, Billing, Processing payments etc.

● Assist and advise new or temporary employees in learning to perform their tasks.

● Collecting Credit card information to reserve bookings

● Record/data entry

● Responsible for managing and maintaining advertising/advertisements

● Greet guests

● Responsible for handling inquires and requests

● Assist in maintaining efficient office operations by providing clerical relief whenever and wherever needed ● Review documents for compliance with state regulations

● Prepare reports for managers meetings

● Maintain/update company files

Randstad, Plantation, FL

11/2005-01/2006

Customer Service/ Concierge

● Follow company general instructions and procedures

● Manage incoming calls

● Assist in maintaining efficient office operations by providing clerical relief whenever and wherever needed ● Generate sales leads

● Identify customers’ needs

● Printing documents

● Assist visitors and refer them to proper persons; answer telephone calls and take messages; supply routine information upon request.

● Assist and advise new or temporary employees in learning to perform their tasks.

● Review documents for compliance with the state regulations

● Maintain/ update company files

● Prepare reports for managers meetings

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