Customer Service It Support

James Cha

206-***-**** *****.******@*****.***

Summary

Currently studying for CompTIA A plus certification. Talented computer user support team member with excellent record diagnosing and resolving issue. Knowledgeable in hardware, software and peripheral devices. Satisfy users with fast expert service.

IT Experience

ERGOMETRICS - IT SUPPORT 11-2011 -12-2014

·Set up equipment for employee ensuring proper installation of cables, operating systems and appropriate software.

·Delivered exceptional desktop and laptop support to users with technical issue.

·Implemented backup for client’s PC and restore to new PC.

·Troubleshoot network, workstation and backup

·Implemented IP camera in a test center building

·Build PC for video server

Retail Experience

NORDSTROM RACK -MERGE SUPPORT 11-2021- CURRENT

·Supported team with receiving, pricing, and merchandising

·Assisted customers with sales and service needs.

DICKS SPORTING GOOD - LODGE ASSOCAITE 10-201*-*-****

·Kept store shelves, racks and bins presentable with resets

·Greeted customers and ask questions to assess needs

·Use POS system to use cashing machine.

Education

ITT TECH AS COMPUTER NETWORK SYSTEM 2007-2010

Skills

·Hardware

·Network

·Customer Service

·Office 365

·Window 10

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