Sales Associate Customer Service

MICHAEL V. SEBASTIAN

WEST COVINA, United States *1792 909-***-**** ***********@*****.***

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Detail-oriented [Job Title] with background in retail and related positions. Commended for consistently going extra mile to promote customer satisfaction and meet sales goals. Skilled in merchandise organization, product recommendation and loss prevention. Driven [Job Title] successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Punctual Stocker bringing more than [Number] years of experience. Experienced in updating records, inspecting shipments and resolving discrepancies. Dedicated to efficiently rotating stock to minimize spoilage and obsolescence.

Skills

Interpersonal and written

communication

Documentation and recordkeeping

Team member motivation

Stock management

Processing payments

Staff training and motivation

Customer assistance

Assessed customer product needs and

interests in order to best recommend

suitable items.

Retail merchandising expertise

Experience

Sales Associate Specialist Nov 2021 to Current

The Home Depot Store 0607 City Industry

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Initiated friendly conversation with customers to determine level of assistance required.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.

Collaborated with other sales team members to share selling strategies and gain new insights.

Handled credit and debit card payment processing to complete purchasing experience.

Processed ACH, debit and credit card transactions for clients. Discovered needs of prospective clients through strategically layered questions and utilized information to customize sales presentations. Team Lead Online Digital Orders Dec 2021 to Jun 2022 Walmart superstore Covina, CA

Monitored team progress and enforced deadlines.

Fostered positive employee relationships through communication, training and development coaching.

Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.

Collaborated with management team to implement new work procedures or policies. Utilized coaching and leadership principles to enhance internal and external team dynamics.

Assigned projects and distributed tasks to team members as per area of expertise. Production Team Lead/Warehouse Associate Mar 2016 to Feb 2020 Superior Communication Inc Baldwin Park, CA

Supervised warehouse staff of [Number] people and monitored performance. Reviewed work orders to determine work assignments and material and equipment needs.

Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed. Read work orders and received oral instructions to determine work assignments and material and equipment needs.

Scanned products to provide accurate tracking using [Type] warehouse management system.

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Utilized forklift to move inventory items.

Filled requisitions, work orders and material requests and distributed items to production workers or assembly line.

Transported more than [Number] materials pallets between storage and production areas each day.

Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.

Maintained inventory records with timely updates.

Packaged finished products for shipping by shrink-wrapping, boxing and labeling. Checked orders and documentation for accuracy.

Operated forklifts or pallet jacks to transport stored items from warehouse to plant. Used computer and company software to enter shipment and inventory records. Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Updated inventory and production information using warehouse management systems and scanner guns.

Examined packages and goods for damage and notified vendors of replacement needs. Recognized defective material and reported issues to management. Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

Established and maintained good relations with customers, vendors and transport companies.

Private Security Officer Jun 2017 to Jan 2020

Bravo Private Security Los Angeles, CA

Secured personnel and premises by inspecting buildings and patrolling property. Documented security-related situations and submitted in-depth reports to superiors. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Monitored premises and recorded activity in daily officer reports. Surveyed property to prevent and identify vandalism or disarmed alarm systems. Team Leader, Logistics Aug 2011 to Jun 2015

Dura Freight inc. Whs#3 City Industry

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Determined order priorities and communicated with warehouse staff to facilitate timely completion of orders.

Assigned projects and distributed tasks to team members as per area of expertise. Defined manufacturing performance standards and reviewed outcomes of performance goals to set future targets.

Kept work areas clean, neat and free of safety hazards to maximize efficiency. Automotive Collision Technician Oct 2008 to Apr 2013 Victory auto care Irwwindale

Replaced or repaired parts to complete daily work orders on vehicles. Inspected automotive repairs to match paint and maintain body appearance. Evaluated vehicle schematics to assess required parts and order accordingly. Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.

Maintained vendor relationships and negotiated pricing to obtain best financing for parts orders.

Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.

Removed dents with hammers, suction and skilled use of dolly blocks. Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.

Computer Repair Technician Dec 1999 to Sep 2003

CTX Technologies City Industry

Checked in computers and performed diagnostics for repair. Updated or installed software for customers to ensure computer efficiency. Assisted customers with new computer and accessory purchases. Performed inventories on computers and computer repair equipment. Identified hardware issues caused by component failures using approved diagnostic tools.

Detected and corrected error messages within software and hardware reporting systems.

Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.

Documented repair processes and helped streamline procedures for future technical support actions.

Disassembled computer systems to troubleshoot and resolve hardware issues. Removed malware and viruses from laptops and desktop systems using specialized software.

Education and Training

Some College (No Degree), Customer Service Management 2003 Rio Hondo College Whittier, CA

Bachelor of Computer Applications, Computer Installation And Repair Technology Jan 1999 Hacienda La Puente Adult Education La Puente, CA High School Diploma Jun 1993

La Puente High School La Puente, CA

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