CHRISTINE J. BERTINO

**** ******** ****, ********, ** 94952-6438 ● 707- 303-5614 (cell) ● adsfce@r.postjobfree.com

OBJECTIVE

I seek a position in the Pharmacy, Medical, Billing, or Insurance Industries, where my experience, credentials, creativity, commitment to Customer Service, and company loyalty can best be applied. QUALIFICATIONS

● State- Licensed Pharmacy Technician, California Department of Consumer Affairs, (#TCH2959).

● Nationally- Licensed Pharmacy Technician, Pharmacy Technician Certification Board, (#460***********).

● Proven ability to meet customer demands with diplomacy and professionalism, taking extra steps to encourage repeat business. WORK HISTORY

Sep 2008 - July 2022

Certified Pharmacy Technician

Raley’s Fine Foods Petaluma, CA

● Served as front counter Pharmacy Technician, cashier, and clerk

● Counted, poured, filled, documented, and entered into system new and refill Pharmacy orders

● Stocked inventory, ordered drugs, and managed special orders

● Experienced with bubble-pack and Mediset packaging

● Verified patient information and resolved Billing issues, prior authorizations, Medi-Cal, TARS

● Answered and screened phone calls for staff Pharmacists

● Creatively suggested up-sale items, based on customer feedback, as law permits Mar 2003 - Aug 2008

Independent Contractor

Senior Home Health Care Advocate Santa Rosa, CA

● Provided Assisted Living and Rehabilitation services for several geriatric individuals throughout Sonoma county

● Served as effective Patient Advocate, protecting the health, safety, finances, and legal rights of those under my care Sep 1989 - Jan 2003

Longs Drug Stores

Licensed Pharmacy Technician Santa Rosa, CA

● Counted and Poured (using Baker and Kirby-Lester automated pill dispensers), and Entered into System Pharmacy orders

● Supervised, Managed, and Resolved Refill, Insurance Company, and Customer calls

● Stocked Inventory, Ordered Drugs, and Managed Special Orders

● Utilized working knowledge of Pharmacy Law, especially the expectations and limitations of position

● Resolved Formulary and Third-Party Payer issues (Prior Authorization, and Medi-Cal Treatment Authorization Requests)

● Employee of the Quarter - Stony Point Road Store, Santa Rosa, 1999 Oct 1988 - Sep 1989

Cherry Street Medical Group

Medical Records Clerk / Switchboard Relief Operator Santa Rosa, CA

● Filed Patient Records and Recorded new Medications Orders in Charts

● Switchboard fill-in responsibilities: Refill Request Line, Authorization Calls

● Worked for Dr. Gary Greensweig (later Chief Medical Officer, Santa Rosa Memorial Hospital) Jan 1984 - Sep 1988

Santa Rosa Medical Laboratory

Laboratory Technician Santa Rosa, CA

● Filed Test Results, Delivered Lab Supplies to Doctor’s offices

● Collected specimens, Cleaned glassware, Calibrated Lab Equipment, Monitored Control Readings

● Welcomed newly arrived MDs and staff during route, distributed blank order forms and other supplies

● Provided new account leads to sales representative for follow-up EDUCATION

● Attended Santa Rosa Junior College: various General Education courses, 1980 - present

● Attended Piner High School, Santa Rosa. Passed California High School Proficiency Examination, April 1980

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