Library Assistant Center Agent

***** ******* ***** ** *** Smyrna beach FL ***** 786-***-**** ***************@*****.***

LaToya David

Objective

Seeking a full time position where I can utilize my skills and professional growth

Experience

Jan 2022- Current

Sale Agent Remotely

Momentum Solar

Miami, FL

Set appointments for our solar sales specialist

Educate homeowners on solar with the goal of setting up qualified appointments

400 calls per day inbound and outbound calls adding value and urgency with clients

Familiar with CRM platforms

Sit and signs with clients daily

Excellent Customer Service

Sept 2016- Dec 2021

Library Assistant 2 Arcola Lakes Library Miami, Fl

Answer in person and telephones questions, help patrons locate needed materials and refers patrons to appropriate assistance

Read shelves for accuracy order, sort and re shelves return books, periodicals, and other materials.

Perform circulation desk procedures, such as checking in and checking out materials, registered patrons, and collecting fines

Retrieves materials from shelves, to fulfill library request/ holds

Empties books drop and help out the staff with work orders

Oct 2009- July 2016

Alorica Inc.

Miami, FL

Call Center agent

Responsible for utilizing customer services and sales skills to achieve goals

Provide solutions to existing customer concerns

Ensure existing customer retention

Acquire New customers

Able to handle large volume of calls

March 2005- Sept 2009

American Guard Service

Miami, FL

Security officer

Maintain security of premises and adhere to standard procedures

Speak to customers on various cruise ships advertisements and discounts

Observe, monitor, and report daily activities

Conducting access control for cruise passengers and employee’s

Ability to communicate professionally and follow directions from federal and local authorities

July 2001- Jan 2005

Sales Representative

Miami, FL

AT&T wireless Inc.

Maintain store and merchandise in proper conditions

Greeted customers, answer customer questions and resolves customer issues relating to phone bills, equipment, products and services

Obtain or receives merchandise, total bills, accepts payments etc

Education

2001-2005

William H Turner Tech Arts High school

Miami, FL

Diploma

Math excellence awards and reading awards

08/2017 -04/2019

Associate in arts degree in Health care administration

Skills

Computer Proficient

Excellent customer service skills

Interpersonal skills

Ability to pay attention to detail

Excellent verbal and written communication

Ability to handles stressful situation while providing great service for customers

References

References are available on request.

Contact this candidate