Customer Service Front Desk

Traci Doyle

** ****** *** #** ********, NY *****

(P) 917-***-****

*************@*****.***

SUMMARY: Hardworking Customer service professional with knowledge of administrative procedures. Detail-oriented with strong interpersonal, organizational, communication skills and conflict resolution skills.

EXPERIENCE:

Marriott Marquis New York, NY

Cleaner/Housekeeping June 22- July 22

Swept, mopped and vacuumed floors daily, serviced VIP guest rooms for special projects.

Cleaned public and employee areas, stocking bathroom with adequate paper goods and soap, cleaning all surfaces and emptying trash.

Cleaned floor surfaces in public space using designated chemicals, supplies, and equipment.

Specialized in providing five star hospitality to guests.

Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.

Metro One Security New York, NY

Loss Prevention Officer Sept-10-Feb-11

Inspected customers’ bags and packages to ensure the safety of the customer and employees, while monitoring the surveillance cameras. Ability to maintain professional composure when dealing with unusual circumstances.

Ability to write routine correspondence, including logs and reports.

Ability to provide high quality customer service.

Bowery Resident’s Committee New York, NY

Front Desk Receptionist Intern Jul-08-Sept-08

Facilitated appointments in an outpatient substance abuse treatment and parole program working with 12-line switch board.

Assisted with maintaining the confidentiality of the participants.

Maintained the safety and cleanliness of the front lobby area.

Monitored the participants and guests who enter the facility.

HMS Host /Airport Cleaner Charlotte, NC

Customer Service Assistant May-07- Jan-08

Maintained cleanliness and safety of assigned airport terminals/ assisted in duty free shop when needed.

Performed daily cash and credit card transaction

Organized inventory, implemented 5 star customer service at all times.

Ability to interact with diverse personalities/proficiency in operating register

CERTIFICATIONS: Women’s Group Facilitator (2019)

Home Health Aide/Fire Guard Safety (2008)

New York State, Security Guard License (2009)

First Step Job Training Program (2012)

Trained in FIRST AID/CPR (2013)

GED (1992)

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