Customer Service Store Manager

Jorge Salcido

Ph: 832-***-**** Email: ***************@*****.*** Houston, TX 77080

Work Experience

Common Bond Cafe & Bakery Houston, TX

Guest Service Supervisor December 2019 - Present

● Trained staff members on customer service skills, food & beverage knowledge, and health & safety standards for the 2019 grand opening in the Medical Center.

● Consistently exceed monthly sales target while maintaining costs and employee turnover low.

● 2 year experience working with Compete, and inputting expenses into the system. Spirit Halloween Houston, TX

Retail Store Manager August 2019 - November 2019

● Helped fundraise 5$ thousand contributing to the Spirit of Children program to help young patients and their families. Our goal of 10$ million was met from all USA locations.

● Reduced variable costs through tighter controls on overtime expenditures and inventory waste.

● Planned & implemented all floor sets to ensure they met company standards and deadlines.

● Coordinated employee new hires, schedules and training. The Cheesecake Factory Houston, TX

FOH server January 2019 - August 2019

● Thorough knowledge of menu offerings, including gourmet food & wine pairings.

● Success multitasking while remaining professional and courteous in a fast paced environment. Charming Cafe Crosby, TX

Waiter/ Server January 2014 - January 2019

● Recognized as the lead server with the responsibility of training new hires.

● Improved guest dining experience.

Education

Crosby High School Crosby, TX

High School Diploma, Graduated: July 2018

GPA: 3.4 out of 4.0

Skills

● Proficient in Microsoft Office (Word & Excel), Compete, Toast POS system, Focus POS System.

● Interpersonal skills.

● Bilingual fluent in Spanish & English.

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