Customer Service Support Specialist

Mr. Maurice Perkins

**** ******** ***. *** **, EL Paso, Texas 79904 USA 910-***-**** **************@*******.***

• I seek employment in IT, as I have supervised and unsupervised experience working in the Army's Information Management section. WORK EXPERIENCE

Military MOS 25B Information Technology Specialist US ARMY May 2002 - Present

• Maintain, update, and upgrade DOD systems, manage help desk operations, and resolve issues for the DOD users.

• Active Directory (AD) impalement naming convention, account creation, support, maintenance, and server management.

• Constantly checking for insider threats, vulnerabilities and spillage as part of SOP.

• Build Networking cables manually to length, set up, manage, and maintain Networks.

• Able to take over and manage different sections of an organization at a moment's notice.

• TCAIMSII Senior Systems Administrator for USAREUR G-4 in Germany

• HHC 7th ARCOM help desk Information Systems Support Specialist

• Customer Service oriented and provide a pleasant Customer service experience

• Document and file information to make work easier after a new experience SKILLS

•Build and Maintain Active Directory infrastructure.

•Able to implement disaster recovery tools and methods as a rapid response to minimize downtime

•Manage help desk, repair tickets, and network operations.

•Microsoft physical & VMware virtual IACND I & II 25B.

•Risk management and mitigation strategies/implementation

• IT/ DRS INFORNATION NCO 25B.

• Build Computers / Servers / Networks from the ground up. U Break it call me.

• Ensure the security and compliance of the Active Directory environment.

• Follow organizational processes and policies.

•Customer Support professional that provides professional service EDUCATION

• I currently have a bachelor's Degree in Psychology from the University of Arizona Global Campus (UAGC) on September 24, 2012

• I have completed 80+ semester hours in information technology at the University of Phoenix Online (UOPHX). This degree is not completed as yet

• CompTIA Advanced Security Practitioner (CASP+) Certified as of July 23, 2022

• Associate Degree in Business Management from Barstow Collage, Barstow, California December 18, 2003 AFFILIATIONS

• Microsoft OEM System Builder and insider Program

• Security Clearance is Currently Active

• I am retired from the US Army with Twenty Three Years, Nine Months, and Eighteen days of Active Duty Service.

• Microsoft INSIDER Program

• US DAV / Military Veteran

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