Customer Service Representative
Resume:
Lisa
Cardenas
Objectives:
Use my skills to grow a company as well as find long term enablement to gain experience in an unknown field. Find solutions to common problems and understand how different teams work in unison.
Experience
11/2021-2/2022
South Point Casino- Arena
Prepare stations for events such as Rodeos and D1 Basketball games. Deal with high traffic of patrons during prime timeframes. Manage area Ex. Cleanliness, supplied, customer focused. Find ways to interact with customers to make their experience more enjoyable.
7/2021-10/2021
Anthem Blue Cross BlueShield- Customer Service
Signed into multiple programs daily. Sent informative emails to recipients questing Unemployment benefits. 80-90 calls daily. Comfortable speaking to doctors or pharmacists about patient needs and benefits.
2/2021-7/2021
Maximus/Apple One- Connecticut Unemployment Benefits
Customer Service Representative- Inbound call lead generation. Solving current issues with unemployment benefits for Connecticut residence. Relaying Government information to prospects Ex. Time frame of benefits, constant changes in benefits, as well as help qualified recipients get their benefits.
8/2019-7/2020
Molly’s Casino- Bartender: Complete checklist of tasks including Inventory, Customer service, and after sales service. Develop creative ideas to solve pedigree concerns of teammates. Deliver schedule in a timely manner and understand needs of consumers.
7/2018-2/2019
Rusty Spur Saloon-Bartender: Continuously keep an effective inventory while also being able to deal with a high volume of customers. Stock products, prepare beverages, unparalleled customer service. Delivered schedules. Found innovative ways to solve problems such as low inventory, Costs management, and moral.
3/2012-7/2018
Dotty’s Casino-Bartender: Find ways to meet customer needs by way of creating a positive consumer experience, stocking inventory, and having a helpful disposition. In charge of training new employees on processes.
5/2002-3/2012
Outback Steak House-Server: Great guests, Train staff, in charge of opening new stores and able to articulate goals to new team. Able to solve problems such as scheduling issues and staff concerns.
Education
University of Nevada Las Vegas (UNLV)
Major: English
Graduated: N/A
Skills
Worked in Las Vegas Bartending Industry for over 20 years. Familiar with process and function
Event Bartender
Works well unsupervised
Team oriented
Coachable
Solution enabled
Customer Focused
References
[Available upon request.]
Las Vegas, NV
*********@*****.***
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