Customer Service Manufacturing Supervisor
Resume:
MARISOL GONZALEZ
San Antonio, TX *****
*************@*****.***
https://www.linkedin.com/in/marisolg007/
ADMINISTRATIVE SERVICES HUMAN RESOURCES OPERATIONAL SUPPORT Administrative and HR Professional with demonstrated success in workforce development, operational planning, and training programs. Accomplished measurable results leading, training, and managing current staff, new hires, and seasonal teams. Implements knowledge and practical application of strategic planning, organizational leadership, and human resources to achieve company goals and management objectives. Implements continuous process improvements to increase efficiency while equipping employees with tools for success and professional development. Skilled in employee functions, including payroll, shift scheduling, and performance reviews. Career supported by an Associate’s in Business Administration.
• Team Leadership
• Task Prioritization
• Program Management
• Human Resources
• Talent Acquisition
• Training & Development
• Staff Orientations
• Payroll & Accounting
• Production & Manufacturing
PROFESSIONAL EXPERIENCE
Walmart – San Antonio, TX 2021 – 2022
Team Lead Walmart Academy
• Provided comprehensive training and support for store associates in a classroom environment
• Participated in process improvement brainstorming sessions to improve customer experience within the store
• Performed inventory audits and stocked freight
Walmart – San Antonio, TX 2019 – 2021
People Lead
• Conducted a range of human resource and finance functions, including payroll, disciplinary actions, hiring, and conflict resolution for employees, planned store employee reward programs, and maintained store metrics
• Responded to workers compensation claims, leave of absences, and all aspects of employee assistance-related matters
• Trained over 350 employees on all relevant job-related training
• Led monthly safety meetings to review accident rates and prevention measures Express Professional Staffing Services – San Antonio, TX 2018 – 2019 Recruiter (Contract)
• Recruited drivers for an oil and gas company with operations in Midland, TX and Hobbs, NM; utilized Applicant Tracking Systems (ATS) to monitor and screen candidates
• Utilized Career Builder, Monster, Indeed, and the Texas Workforce Commission to recruit quality talent
• Interacted with candidates to assist with questions regarding their onboarding experiences
• Processed candidate applications, set up drug screens, and followed up on cases with issues Schlemmer USA – San Antonio, TX 2017 – 2018
Customer Service & Procurement Supervisor
• Screened new employees for potential employment and provided training for new employees
• Supervised a team of six customer service representatives and managed schedules
• Assessed scheduling demands with a production department, ensured production quotas were met based on client needs, and verified accurate inventory
• Coordinated with a shipping department to support on-time delivery of all outgoing material The PIC Group, Toyota Motor Manufacturing – San Antonio, TX 2012 – 2017 Program Manager
• Oversaw daily operations for a fast-paced, third-party quality inspection company; liaised between PIC management and Toyota Quality Engineers
• Monitored all projects on the production line, including inspections, containment, and rework activities
• Held briefings with staff on new and existing business ventures and provided training on safety-related matters MARISOL GONZALEZ PG. 2
Millennium Steel of Texas – San Antonio, TX 2008 – 2012 Quality Control Analyst & Customer Service Liaison
• Conducted internal, multi-layer audits and inspected finished products, raw materials, and components; attended internal auditor training in Nashville, TN
• Assisted in training associates, including process and product improvement approaches, finished and unfinished inspections, and label control
• Skilled in Toyota Production System and JIT (Just in Time) with formal training and travel to various steel mills to understand the process
ADDITIONAL WORK HISTORY & MILITARY EXPERIENCE
Manufacturing Supervisor II L&W Engineering, Blissfield, MI Quality Assurance Specialist L&W Engineering, Blissfield, MI Executive Secretary to the Chief of Engineering Contracts Officer Federal Bureau of Investigation, Washington, D.C. Executive Office Manager United States Navy, Norfolk, VA – Honorable Discharge EDUCATION
Associate in Business Administration Jackson State Community College, Adrian, MI TECHNICAL PROFICIENCIES
MS Office (Word, Excel, Outlook, PowerPoint) Applicant Tracking Systems Job Search Sites: Career Builder, Monster, Indeed, Texas Workforce Commission
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