Front Desk Customer Service

LAILA TLILI COVINGTON

E: ********@*****.***

P: 571-***-****

A: Herndon, VA 20170

PROFESSIONAL SUMMARY

I was raised and educated overseas as a member

of a US Foreign Service family. I am now a fourth

year college student (George Mason University).

Most of my prior work experience has been

providing customer service to Visa and American

Citizen Services applicants at US embassies, along with general office functions. I love working with, learning from, and helping people. This

spearheaded my line of work as a child care

worker, and wanting to become a counselor.

Another one of my goals that I am working towards

is publishing my debut novel as well as becoming a coder and web designer.

WORK HISTORY

24 Hour Fitness - Front Desk Assistant and Child

Care Worker

FALLS CHURCH, United States • 01/2018 - 03/2020

• Adult and infant CPR/First Aid/AED trained

• Cared for children from the ages of 1 to 12

• Encouraged child involvement in classroom

experiences and group interaction.

• Documented and reported behavior issues or

accidents to parents, minimizing future problems.

• Delivered top-notch administrative support to

office staff, promoting excellence in office

operations.

• Acquired in-depth knowledge of surrounding

area to offer guests with information about

dining options, entertainment and shopping

activities.

• Received, screened and routed incoming calls.

Downtown Baptist Church - Child Caretaker

SKILLS

• Digital Applications:

• Microsoft Word, PowerPoint, Google

Docs, Excel, Popplet, Prezi.

• Child care (especially with groups of

small children and babies)

• CPR and First Aid Certified

• Responsive Web Design (HTML and

CSS) certification

• Javascript certification

EDUCATION

Northern Virginia Community College

Alexandria, VA • 08/2020

Associates degree: Psychology

George Mason University

Fairfax, VA • 05/2023

Bachelor of Arts: Psychology

American Overseas School of Rome

Rome, Italy • 05/2015

High School Diploma

CERTIFICATIONS

CPR and First Aid (renewed certification

in 2021)

JavaScript certified (received in 2022 by

freecodecamp)

Web Development certified (received in

2021 by freecodecamp)

Alexandria, VA • 12/2016 - 11/2018

• Cared for children from the ages of 9 weeks to 4 years old

• Maintained effective schedule balance

between rest periods, active play and instruction.

• Enforced rules and managed behavior through

developmentally appropriate discipline.

• Applied positive behavior management

techniques to enhance social interactions and

emotional development.

• Distributed food, napkins and beverages in

preparation for snack time.

Consular Section CLO, US Embassy - Assistant

Rome • 04/2013 - 08/2018

• In English and Italian explained US law and

procedures to the US and foreign applicants for

embassy consular services.

The Congressional School of Virginia Summer, Falls Church

Virginia • 07/2016 - 08/2016

• Led groups of children safely through variety of camp activities.

• Implemented camp activities fostering physical,

social and emotional growth.

• Planned painting, drama productions and

ceramics in preparation for rainy days or stormy

weather.

• Worked with children of varying age, interest, skill and developmental levels.

• Counseled individuals on self-discipline and

personal accountability.

• Organized and guided group activities by

leading, coaching and participating with

campers.

Diplomatic Post Office, US Embassy

Rome • 04/2014 - 01/2015

• Marked and distributed packages and letter mail

to embassy employees and their families

• Distributed and sent packages and letter mail

from embassy employees and community

members to other Foreign Service posts around

the world and to private addresses in the US.

Contact this candidate