Customer Service Process Assistant

Keven Menelas

Houston, TX ***** · 718-***-**** · ************@*****.***

linkedin.com/in/keven-menelas-63a497120

Accomplished customer service professional with extensive experience managing projects and people. Possess a can-do attitude and work ethic that leads to success. A proven communicator, fostering relations with management, and team members.

Areas of Expertise

Hazardous Materials

Customer Service

Team Leadership

Inventory

Operational Excellence

Microsoft Office Suite

Meeting Production Goals

Problem Solving

Time Management

PROFESSIONAL EXPERIENCE

(Amazon JFK8/HOU2) Houston, TX July 2020 – Present

Process Assistant

Support inbound leadership to meet daily productivity goals

Troubleshoot and correct issues with received items

Manage staffing associates to provide appropriate building coverage

Track the progress of prime customer shipments being stowed

Maintain sleds and flow of work to stowers

Process and dispose damaged items including hazardous materials

Inbound Support Services, ISS Field Representative

Quarterback (QB): received up to 300 conveyable items a day (but not limited to receiving higher quantity based on queue and ticket type), IDRT (drop zone), Tote Wrangle (sort)

ISS Corp Ticket Prioritizer: experienced in resolving Retail Request, Wave, Problem Solve, and Hazmat trouble tickets

Performed weekly Problem Solve Wall Audits

(JC Deborah Car and Limo) New York, NY June 2019 – Mar. 2020

Driver

Ensured customers arrived safely and timely to destinations while creating customer satisfaction

Drove V. I. P. clients to various destinations upon request, with detailed knowledge of cities and efficient routes

Managed routes through use of Galaxy app technology/Apple iPad technology

(Uber) New York, NY June 2015 – June 2019

Driver

Provided passengers with superior customer service and interacted socially in a positive and professional manner

Provided tourists and out of town passengers information on events, restaurants, sites, and city attractions to visit

Drove safely, but also with a sense of urgency to meet passenger’s expectations of quality transportation

Education

Bachelor of Business Administration in Information Technology Management, Metropolitan College, August 2022

Covid-19 Contact Tracing Course Certificate, online non-credit course: June 2020

Google IT Support Professional Certificate, online non-credit course: May 2020

Licenses

TX CDL License Class A w/ Hazmat, Tanker, and TWIC Endorsements: Expiration Feb 2028

DOT Medical Certificate: Expiration June 2023

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