~ Summary of Qualifications ~

Dynamic, versatile professional with over 25 years of experience providing product and service sales, customer service and support, site surveys, power quality audits, maintenance, troubleshooting, equipment repair.

Professional Experience

Advanced Moving and Storage -1226 Michael Dr Wood Dale, IL

Customer Support/Inside Sales Representative 5/06/2022-Present

Key Contributions:

Develop and manage new and existing customer base.

Create detailed sales quotations for products and services.

Schedule services, process customer payments, process and settle customer claims.

Conduct outbound calls and receive inbound calls.

Provide follow-up calls, email, and text to all customers from the initial contact to close.

Document all customer interactions using the Granot CMS.

Assist with miscellaneous sales & marketing projects as needed.

Cyxtera Technologies 1441 Touhy Elk Grove Village, IL

Electrical Lead, 6/22/2020 to 7/16/2021

Key Contributions:

Provided training and support during the transition from T5 Data Centers to Cyxtera Technologies.

Provided detailed sales proposals for all customer requests for additional products and service.

Approved and created the Method of Procedures (MOP) for critical repair, weekly, monthly, annual services, testing.

Reviewed/approved vendor product and service proposals and oversaw all vendor supplied services.

Maintained all equipment history, scheduling, and activity in Salesforce CRM

Assured all operational expenses are within budget allowance.

Performed equipment maintenance inspections, troubleshooting, emergency response and minor repair for UPS/battery systems, Generators, Switchgear, Static Transfer Switches, Distribution Panels, Lighting, Fire Systems, CRAC and DOAS Cooling & Heating Systems, and all other miscellaneous building equipment.

Provided 24/7 on-site emergency service, maintenance, troubleshooting, repair, remote technical support, and monitoring BMS (building monitoring system).

Certificates: IDCA Data Center Engineering Specialist, Data Center Infrastructure Specialist, Data Center Infrastructure Efficiency, OSHA, and NFPA 70E.

T5 Data centers Facilities Management 1441 Touhy Elk Grove Village, IL

Senior Critical Facilities Technician, 12/2017 to 6/2020

Key Contributions:

Managed equipment maintenance schedule and contracts.

Oversaw all vendor supplied services.

Created and administered the Monthly Ongoing Training Study Guide and Quizzes for the Facilities Maintenance Department Technicians.

Created the Level II Electrical Study Guide and Test for the Elk Grove Village location.

Created the Method of Procedures (MOP) for the weekly, monthly, and annual services of equipment.

Performed own equipment maintenance inspections, troubleshooting, emergency response/minor repair for UPS/battery systems, Generators, Switchgear, Static Transfer Switches, Distribution Panels, Lighting, Fire Systems, CRAC and DOAS Cooling & Heating Systems, and all other miscellaneous building equipment.

Responded to all customer requests for added services and remote hands-on assistance.

Provided 24/7 on-site emergency service, maintenance, troubleshooting, repair, remote technical support, and monitoring BMS (building monitoring system).

Certificates: IDCA Data Center Engineering Specialist, Data Center Infrastructure Specialist, Data Center Infrastructure Efficiency, OSHA, and NFPA 70E.

Santint USA — Glendale Heights, IL

Sales/Service Engineer, 3/2017 to 12/2017

Key Contributions:

Developed and managed new and existing customer sales in the Western half of the United States and Canada.

Provided product recommendations, new product sales proposals, technical support, on-site start-up, and repair service to North America.

Conducted sales presentations and worked trade shows.

Unified Power – Terrell, TX - (Remote/Home Office)

Field Service Engineer/North Central Regional Manager, 9/2014 to 2/2016

Key Contributions:

Managed 12 Field Service Engineers, covering 13 states, with approximately 2,500 customer locations.

Managed and provided 24/7 maintenance, troubleshooting, start-up, repair, service sales, and budget/profit and loss.

Generated sales recommendations and proposals for equipment, parts, contracts, and remedial repair.

Performed on-site inspections, troubleshooting and emergency service repair of UPS/battery systems, and related power equipment.

Quality Uptime Services (formerly DSA Encore/DSA MCS, LLC)

Field Service Engineer, 12/2012 to 9/2014

Key Contributions:

Provided maintenance, troubleshooting, and repair of UPS systems, DC systems and related equipment.

Was one of two dedicated FSEs to Digital Reality and TelX at 350 Cermak and Federal Street in Chicago.

Worked remotely.

Storage Battery Systems (SBS), Inc. — Carol Stream, IL

Power Quality Engineer, 6/2012 to 12/2012

Key Contributions:

Provided site audits, presentations, and detailed sales quotations.

Performed maintenance and repair of UPS/battery systems, and related power equipment as needed.

Worked remotely.

Patten Power Systems — Elmhurst, IL

Product Support Sales Representative/Inside Sales Representative, 3/2007 to 11/2011

Key Contributions:

Spearheaded Patten Power Systems UPS system and battery maintenance business.

Provided detailed product, parts, and service quotations for Generators and UPS Systems.

Oversaw pre/post sales and managed existing accounts for commercial customers, national accounts, and the United States Defense Supply.

Boosted revenue by generating new business.

Worked remotely

M & M Quality Services — Prospect Heights, IL

Co-owner, 7/2003 to 2/2007

Key Contributions:

Supplied and installed interior finishing products to commercial accounts and general contractors for new construction and commercial remodel projects throughout Midwest states.

Controlled inventory, product sourcing/pricing, budget, and business forecasting.

Provided pre-sales consultations, presentations, and detailed proposals.

Generated new business.

Worked remotely.

Kramer DataPower, Inc. — Rolling Meadows, IL

Sales Engineer, 5/2001 to 7/2003

Key Contributions:

Collaborated with area sales managers on assuring proper sizing and configuration of UPS, TVSS, Power Distribution, Generators, Flywheel UPS Systems, Monitoring Systems, and software.

Conducted site audits and supervised turkey projects involving equipment sales packaged with installation services.

Providing detailed product proposals/quotes, submittal packages, and bid specifications.

Successfully managed accounts including Abbott Labs, AMA, Baxter Healthcare, Blue Cross, ESD, Household International, Kraft, McClier, Motorola, State Farm Insurance, and Trans Union.

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Additional Experience as Field Applications Specialist (1998 to 2001) for Chloride-Oneac Corp. and as Field Service Engineer (1994 to 1998) for MGE UPS Systems, manufacturer trained and specialized in 3-phase, 10 kVA – 750 kVA single module, parallel, multi-module systems, and associated equipment.

Education

Associate of Applied Science, Electronics — DeVry University, Addison, IL Sept. 1994

National Dean’s List Spring 1994

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