Operations Supervisor Logistics

Loan Kim Luu "Lisa"

**** ******* **. **** *****, TX 76137

817-***-**** Mobile/Voice Mail Email : lisa.r.luu@gmail .com

OBJECTIVE: To continue my career with an organization that will utilize my Management, Supervision & Administrative skills to benefit mutual growth and success.

SUMMARY: Knowledgeable Production Manager/Supervisor with over 10 years' experience. Business Management skills include budgeting and forecasting. Technical skills include over 10 years' experience in the wireless industry. Self-staffer, with a proven track record of managing effectively, in a fast-paced environment. Hands on decisive management style and a philosophy of "doing whatever it takes to get the job done".

PROFESSIONAL EXPERIENCE:

Rediform (Distribution Supervisor) Coppell, TX. July 2014-Present

Distribution Supervisor responsible to oversee 1 st and 2nd shift approx. 13 employees. Responsible for hiring and releasing employees based on performance. On a daily basis responsible for on time outgoing shipments and on time incoming shipments. Assist with pick pack orders using Rf scanner and WWS as and if needed. Maintain a safe and organized warehouse as well as accurate of inventories. Responsible to address customer issues including, inaccurate shipments, shipping orders with incorrect piece counts and or pan number issues. Responsible for customer relations via weekly customer calls, concerning accuracy of shipments. Interaction with carriers to address any discrepancies with shipments as well as any damages. Coordinates and monitors operations within department to ensure performance production rates are consistent with business plan, reducing irregularities and misdirects. Investigates errors in order to determine the cause and recommend \implements for improvement. Regularly reviews and analyzes productivity reports to evaluate employee's performance. Conducts employee observations and provides one —on-one feedback and hands on training to improve to increase productivity. Ensured that Expon and Import Inbound and Outbound is handle accurately. Handle Outbound and Inbound International Containers, from delivery schedule, PO, Shipping Documents, etc. Assist the Manager's with Company annual wall to wall Inventory. Assist Team Lead with training new hires.

PSSI (Operations Supervisor) Coppell, TX. Jan. 2014 to April 2014

Operations Supervisor responsible to oversee 34 employees. Ensure that we meet our daily production goals per customer's demand. Ensure that the employees follow company rules and procedures. Work on daily revenue of production reports and provide results to the CEO daily. Attend biweekly meetings to inform the CEO of production goals and revenue. Ensure that headcount is maintained per production goals, address any issues that arise, hire and release employees if needed. Keep track of employees' hours and attendance.

SMS Info Comm. (Logistics Supervisor) Lewisville, TX. Sept. 2013 to Jan. 2014

Logistic Supervisor accountable for coordinating 25 employees on I st and 2nd shift within a Receiving/ Repair production facility. Responsible for developing and following build plans, prioritizing and executing per customer demands. Ensure that new hires are trained per business requirements. Responsible to ensure that each area and employees meet their daily production goals. Ensure employees follow documented procedures. Monitor employee's ability to Inspect and Ensure that Inbound is received in 100 accurateness into SAP system. Communicate with China on a daily basis in regard to PO's, Inventory and Receiving. Ensure that Inbound is received in with 100% accuracy into SAP system. Work along size with QC department, ensuring that the Inbound is being inspected correctly and that's paperwork is accurate. Responsible for hiring and releasing employees based on performance. Work on daily Inbound and PO report for the Manger, have it's ready for his daily meeting.

BroadTech Inc. (Logistic Supervisor) Lewisville, June 2009 to Sept. 2013

Logistic Supervisor accountable for coordinating 25 employees within a Wireless Repair production facility. Responsible for developing and following build plans, prioritizing and executing per customer demands. Ensure that new hires are trained per business requirements. Responsible to ensure that each area and employees meet theirs daily production goals. Ensure employees follow documented procedures. Inspects and Triage handsets from our customers encompassing different stores location across the United States, staying within the customers' turnaround time requirements. Also oversee the Wireless Accessory Inventory and Dead on Arrival programs. Evaluate employees' performance, provide mentoring and document performance counseling. Skilled in Database reporting and research analysis pertaining to process improvements. Provide recommendations for improving production efficiency.

Touchstone Wireless LP.

Production Manager, Bristol, TN. February 2007- May 2009

Production Lead, June 2005 to February 2007

Accountable for approximately 40-45 employees in a Wireless Repair Production facility. Direct coordination of Supervisor leads and employees in order to achieve production goals within specific time frames under challenging time constraints. Oversee coordination of production, materials, technical requirements, quality control and shipping planning while maintaining accurate production reporting. Involved in staff selection, evaluating employee performance, provide recommendations and cany out personnel development for Supervisors and employees. Skilled with reporting information systems used for processing customer equipment and responsible for quality/production commitments for assigned products.

EDUCATION / TRAINING—-—

Seminole High School Seminole, Florida, Graduation: 1993 Qualcomm INC. San Diego, CA., Solder certified under ISO Specifications, S.P.C. certified, ISO training, Inventory and Material management courses, etc., Bilingual, Vietnamese, English. Knowledge of ss, 6s, SAP and WMS system.

SKILLS —

Excellent with Internet Research, Word, Outlook, Excel, Publisher, Power Point and related Microsoft applications. RF Scan, WMS, SAP,

References

Upon Request

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