Data Entry Customer Service

WILNAR BORGES

Contact

**** * ******** ****** *** 202 Tampa FL 33614

727-***-****

**************@*****.***

Objective

I am a goal driven individual that is looking for my place with an organized company that will allow me to utilize my years of customer service experience and my cash handling to grow in the professional field and contribute in maintaining and exceeding its goals.

Experience

Lead CSR

Fifth Third Bank 7/13/21 – Current

Processing cash and check transactions.

Supervises all daily activities of the branch.

Assisting customer with their banking needs.

Participating in hiring and training processes.

Scheduling work tasks among tellers.

Ensures all assigned staff follows policies, regulatory requirements, and procedures including those for dual control.

Authorize overrides and/or approvals up to authorized limit.

Opens accounts, performs maintenance, account changes and reconciliation, and error resolution.

Assists with establishing performance goals for the Branch and for each team member.

Courtesy Collision Center

8/23/20 - 6/20/21

• Inbound call receptionist handling high volume calls, scheduling appointments and pickups

• Transaction of payments accurately, process Ro’s, PO’s and deliver exceptional customer service

• Communication of status of repairs with customers and assist insurance

company with claims.

Lab Of Florida

Data Entry/Lab Processor

01/23/20 - 08/21/20

• Facilitate patient details including coding test information and other data into laboratory computer systems

• Continuous training on software and technical programming bulletins to maintain current CPA standards, regulatory requirements and compliance

• Daily goal of hand queries in a timely and professional manner

• Identify errors and delays to make certain our department runs efficiently

Key Skills

Excellent written and verbal skills Bilingual (English/Spanish)

• Strong prioritizing, interpersonal problem solving

• attentive to detail

• Great customer service attributes

• Strong communication skills

• computer skills

• merchandising

• closing sales with business owners/decision makers

Cash handling skills

Ability to pay strong attention to details

Skillful in handling a huge number of figures

Highly good at multitasking

Education

Revolution de October High School Diploma June 2016, Cuba

Contact this candidate