Front Desk Customer Service

Felecia Rochelle Durio

**** ****** ****** **. ***. 4214

Houston, Texas 77032

Telephone: 281-***-****

Email: **********@*****.***

I am a dependable, professional and efficient individual with experience and knowledge in providing effective and comprehensive support to government and private agencies. I am multi-tasked and have the ability to prioritize workloads. I have a positive attitude, able to adapt to change and willing to learn. I am looking to obtain employment within a company where I can utilize my knowledge and acquired skills in an effort to gain new ones while having an opportunity for advancement. Skills:

● Application programs: Microsoft Word, Excel, Power Point, Outlook, SAP, Chancery, SIS, and SMS

● Effectively function within a group environment (team player) with minimal supervision

● Effective communicator both orally and written

● Janitorial duties and sanitation control

● Companion/Caregiver

● Knowledgeable of all office equipment and machines

● Customer service oriented in all types of settings Training and Certifications:

● IRS PTIN

● TWIC Card

● CPR

● Food Handler Preparation

● Texas Public Notary

● COH Cert Volunteer

● Forklift Certification

● Texas Drivers License

● OSHA 10

● DOT/HAZMAT

● Apartment Maintenance Tech/Make Ready

Rainbow Vocational Training Program, Houston, Texas

● DOT/HAZMAT Certification (February, 2017)

● Apartment Maintenance Training Certification (January, 2017) Smart Safety & Development Solutions llc

● OSHA 10 Construction Certification (November, 2017)

● Forklift Certification (November, 2017)

● Cranes, Chains, Slings and Hoists

● Lockout Tag-Out: Take Control

● Personal Protective Equipment

Education:

Houston Community College, Houston, Texas

● Associate in Liberal Arts (Not obtained)

M.B. Smiley High School, Houston, Texas

● High School Diploma (May, 1990)

Experience:

Texas Quality One Medical Services

Care Specialist (05/2021 - present)

Provide assistance for clients as needed per ADL's Destiny Health Care

Caregiver (05/2021 - present)

Provide assistance to clients as needed per ADL's

Rainbow Housing Assistance Corporation

Resident Services Coordinator (03/2017 – 08/2019)

Provided assistance and support to residents, visitors and employees with all office needs while maintaining the front desk, multi-phone lines, sign-in sheets, compliance information and other tasks as assigned on a daily basis.

Synergy Home Care

Care Specialist (04/2015 – 02/2021)

Provided assistance disabled and elderly clients by providing personal care as needed per clients ADL's. Vericlaim Tax Services

Tax Preparer/Office/PersonalAssistant

(02/2015 - PRN)

Performed basic clerical duties and assisted customers with completion of their tax returns, using the required IRS databases. Provided assistance with all personal and family needs as needed. ABM Janitorial Services

Custodian (09/2014 – 01/2015)

Performed janitorial duties in a healthcare facility; assisted in sanitation control and checked for safety hazards; as required and assigned. Performed limited grounds maintenance, and minor repair work as requested.

Humble Independent School District

Custodian (08/2012 - 01/2014)

Performed custodial duties in an educational environment; assisted with minor repairs; sanitation control and safety hazards. Performed limited grounds maintenance, and minor repair work as requested.

Houston Independent School District

Administrative Assistant (03/2000 -10/2010)

Responsible for providing excellent customer service and support to administration, parents, students and visitors. Assisted with recruitment, screening and testing of all students applying for entry into the schools educational program. Ability to work in all office areas such as main office, attendance, registrar, counselors and building administrators. Assisted in the purchase and inventory of equipment and materials; monitored students during passing periods. References: Stephanie Ross-Allen - 713-***-****, Mia Green - 281-***-****, David Ozaeta - 281-***-****, Darryl Jones - 832-***-****

Contact this candidate