Desktop Support Services Specialist

FUNMI FARINLOYE

Plainfield, IL *****. Tel: 317-***-****. ******************@*****.***

TECHNICAL SKILLS

• Window 10 Migration

• PC Security

• Printers

• Desktop Support

• Help Desk

• Zendesk

• Printers installation and maintenance

• Access Point

• Office 360 Support

PRIME DISTRIBUTION CENTER Plainfield, IN

March 2018- July 2022

Help Desk Support

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Walk users through problem-solving process.

Follow up with PC users to ensure issue has been resolved.

Run reports to determine malfunctions that continue to occur.

Run diagnostic programs to resolve problems.

Hardware and software Support

Install, modify, and repair computer hardware and software.

Install computer peripherals for users.

Cleaning and maintenance of computer and peripherals.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

CVS Indianapolis, IN

Sept 2017 – Feb 2018

Customer Services Specialist

Assist customers with returns, purchasing store protection plans and service packages

Scheduling in-home services via online interface

Answer telephone inquiries from customers and stores regarding the status of units and other service issues

Assist with new employee training including store policies, services, financing options and register operations

EDUCATION

Bowen University, Lagos, Nigeria 2012

Bachelor of Science, Mass Communication

Additional Skills

Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.

Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.

Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

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