Customer Service It Specialist

Curriculum Vitae

SALIBA Elias

OBJECTIVE

EXPERIENCE

To obtain a full-time job that requires communication skills, computer skills and specific networking opportunities, in order to utilize my abilities and training to work in support of the organization’s aims and objectives.

IT specialist at Daher Foods – Beqaa, Lebanon (March 2022 – Present)

Configuring Cisco Routers and Switches to established standards, as well as developing networking models, procedures, and documentation.

Supporting the company's corporate network and employees’ requests. Administrator and Sales Representative at Ajaj Saliba Organization of Constructions

– Beqaa, Lebanon (February 2018 – Present)

Time management and decision making skills.

Products knowledge, persuasive speaking skills, and customer service.

Building customer loyalty by improving customer experience and providing an overall value of goods and services from the business. Technical support at IDM, Cyberia and Cable Vision – Beirut, Lebanon (December 2020 – May 2021)

Configuration and troubleshooting emails, DSL lines, fiber, microwave and 4g.

Communicate with multicultural customers and provide all their demands.

Setup and configure receivers and satellites.

Internship at NetPro Company – Bednayel, Lebanon (November 2020)

Configuring MikroTik machines, switches and VLANs. Internship at GateNet Company – Beqaa, Lebanon (June 2018 – October 2018)

Installation of the main stations, router boards and TP-Link routers.

Programming and connecting router boards to the Internet.

Adding new users to the Internet System.

Maintenasnce for all machines.

Email **************@****.***

Phone +961*******

EDUCATION

SKILLS

LANGUAGES

Masters in Software Systems Telecommunications and Networks – Faculty of engineering. (2014 - 2020)

Antonine University - Zahlé, Lebanon.

Baccalaureate in Life Science (2013 - 2014)

St. Famille - Zahlé, Lebanon.

Database: Microsoft Access, MySQL, SQL XML.

Operating System: Windows, centos7, ubuntu14, windows server 2003, 2012, 2016.

Cisco Certificate: CISCO CCNA 1, 2, 3 and 4.

Programming Languages: JAVA, C, C++, Jquery, JavaScript, Ajax, HTML, CSS, assembly language.

Design: Illustrator, Photoshop, Dreamweaver, Flash, AutoCAD.

Centos7 & Ubuntu projects.

English (Fluent) French (Fluent) Arabic (Fluent)

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