Customer Service Assistant Manager
Resume:
Yan Sor Phee
Chicago IL 60634
**********@*****.***
Experience
Company Amphenol EEC
Start 2016
End 2022
Role/Title Operation Manager
Duties ● Organizing and managing assembly team (19-25 people)
● Maintain inventory of over 2.5mil individual items
● Packing, shipping, and receiving all goods
● Assembly of complex industrial electrical connectors
● Vendor purchasing and price negotiations
● Industrial services, like hard coat and plating
● International and domestic shipping organization Achievements Increase Quarter revenue by 35% - 50% Customer Service and Support on Sales Business
Secure 25 Clients (International)
New Design on Parts
Approval on Parts with Quality Director
Continue with Strong/Close Relationships with Customers and Suppliers Company Electrical Equipment Corporation
Start 2005
End 2016
Role/Title Purchasing Manager
Duties ● Organizing and managing assembly team (3-6 people)
● Maintain inventory of over 17,000 individual items
● Packing, shipping, and receiving all goods
● Assembly of complex industrial electrical connectors
● Vendor purchasing and price negotiations
● Industrial services, like hard coat and plating
● International and domestic shipping organization Achievements Support ISO for the company to achieve millions of dollars revenue Customer Service and Support on Business Growth
Generate 10 new Clients (International)
New Design on Parts
Approve Parts for Certifications
Close/Strong Relationship with Customers and Suppliers Company Hilton Hotels
Start 2000
End 2005
Role/Title Accounting
Duties ● Entering and maintaining financial records
● Overseeing and organization of customer documents
● Managing 8 Hotels operations
● Customer/Concierge Service
● Reservation of room and facilities for Guests
Company State Precision PTE LTD/Siemen
Start 1990
End 1999
Role/Title Quality Assistant Manager
Duties ● CNC/Lathe Machine Management
● Quality and Inspection of all manufactured parts Education
1984 - 1987 Singapore Secondary School
1988 - 1990 Nanyang Technological University
2006 International Standard Organisation (ISO)
Additional Skills
Sage 50/Peachtree
Microsoft Office
UPS Worldship
Fedex
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