Customer Service Assistant Manager

Luz Leon

**********@*****.*** Palmdale, CA *****

Summary Results-driven Store Leader bringing proven record of success in exceeding sales, service and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced fashion environments. Focused on continuous associate and business improvements.

Personable retail store supervisor with 20+ years of experience. Detail- oriented worker with training in leadership and merchandising. Expertly cultivates productive workplace with top-notch sales. Skills Merchandising

Loss prevention

Employee management

Flexible

Experience Store Leader - Dress Barn (Los Angeles, CA ) August 2018 - December 2020

Built customer loyalty through knowledgeable sales, support and education on brand products and services.

Met coverage needs by coordinating effective schedules and delegating team member assignments.

Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.

Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives. Administered store's budget with strong planning and expense control abilities.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Recommended merchandise to customers based on needs and preferences.

Stayed up to date on store promotions, payment policies and security practices.

Demonstrated products to customers, discussed features and redirected objections to capture sales.

Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Sales Lead - Lane Bryant (Oxnard, CAOxnard )

July 2018 - September 2018

Managed cash register operations using POS system and processed sales and returns.

Engaged shoppers, providing assistance and information on merchandise and product features.

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

Boosted team morale and overall sales volume by creating employee incentive sales contests.

Maintained accurate and attractive merchandise displays to maximize purchases.

Promoted accessories and cross-sold additional products and services through use of active persuasion.

Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic. Achieved company growth for several consecutive years through market expansion and sales.

Maintained database of customer and sales information using SalesForce software.

Delivered quality customer service while cultivating client satisfaction and loyalty.

Created eye-catching merchandise displays to entice customers into store.

Monitored performance of sales team and implemented improved methods to close gaps.

Assistant Manager - New York and Company (Los Angeles, CA ) August 2017 - August 2018

Delegated daily tasks to team members to optimize group productivity.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Developed training, assessment and performance monitoring programs to coach and mentor employees.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Group Leader - Payless Shoe source (Palmdale, CA ) March 2014 - August 2017

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Participated in various staff events, which included workshops and development meetings.

Cultivated strong relationships with students by listening carefully and offering positive reinforcement.

Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands. Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.

Offered key emotional support to special needs youth. Took appropriate disciplinary action when students did not correct inappropriate behavior.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Maintained supplies inventory to prevent supply shortages and excess stock.

Improved and standardized training for current and future employees, closing knowledge gaps and enhancing performance. Collaborated with associates and associates to effectively lead matrix team .

Delivered high-quality customer service training to meet targets for each new product launch.

Kept areas clean, neat and inspection-ready to comply with product

Managed third-party in support of [CRM ] and. Conversion Supported extended characterization, comparability and stability indicating capabilities for analytical methods.

Managed payroll and [Customer service to third-party sites and other internal manufacturing facilities..

Store Manager - Payless Shoe source (Palmdale, CA ) November 2002 - March 2014

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Implemented succession planning by training and developing 10 associates into leadership positions.

Boosted sales by 10% by cultivating customer rapport and delivering superior customer service.

Education and Training Some College (No Degree) in Early Child Development Los Angeles Mission College, Sylmar, CA

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