Customer Service Office Manager

SHERRY COWART

*** ***** **** *** ******, GA ***** · 770-***-****

**************@*****.***

Experienced Tax Consultant with over 40 years of experience in Customer Service seeking part time employment as a recent retiree. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

EXPERIENCE

10/2019 – 07/2022

BOOKKEEPER, Southern Business Consulting

Bookkeeping using QuickBooks, payroll processing with ADP Wholesale Small Business payroll platform and preparation of sales tax returns.

11/1996 – 10/2018

TAX IMPLEMENTATION & PROJECT SERVICES, adp

I worked closely with clients regarding changes to their tax setup. Was project lead on change processes. Documented processes and procedures. Research and resolve complex client tax issues. Mentored and coached team members.

11/1996 – 10/2018

TAX SERVICE CONSULTANT III, ADP

Supported one of the largest companies to be implemented with approximately 100,000 employees. Maintain and resolve outstanding tax issues for more than five direct contact clients. Supported a designated payroll team with client tax issues. Provided technical support and direction as Team Lead from 2001-2003. Performed tax setups and maintenance.

10/1994 – 09/1996

BOOKKEEPER/OFFICE MANAGER, Stephens, looney cpa’s

Responsible for client write-ups, quarterly financial statements, general ledger, sales tax, corporate and individual income tax returns. Payroll tax accounting and processing of returns. Making contact, by phone and in person, with clients to determine their accounting needs.

10/1967 – 06/1994

BOOKKEEPER/OFFICE MANAGER, PERRY, overcash & co. Cpa’s

I was responsible for client write-ups, quarterly financial statements, general ledger, sales tax, corporate and individual income tax returns. Payroll tax accounting and processing of returns. Making contact, by phone and in person, with clients to determine their accounting needs.

EDUCATION

1968

HIGH SCHOOL DIPLOMA, wills high school

SKILLS

I worked with a group of business partners to assist with implementation of a case management program. This involved proof of concept, pilot testing, and full implementation.

I was recognized as a Subject Matter Expert in many areas.

I have over 40 years of experience in customer service and support with recognized strengths in tax, problem-solving, troubleshooting, and research.

Microsoft Word, Excel, and Outlook.

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