IT Professional

IT Professional with **+ years of responsible work experience in technology, business operations, IT infrastructure and Data center management.

Profile Summary

Expertise in Server Management, LAN / WAN Administration, Enterprise Resource Planning, Data Integrity / Disaster Recovery Planning and ability to formulate innovative system designs for streamlining the overall efficiency with business continuity of IT services associated with a high technology oriented organization.

Principal consultant, multi-skilled IT Professional with good all-round supervisory and technical expertise, working with client technical management for design, Implement, upgrades, migrations and support of enterprise-level IT projects.

Expertise in technical strategic design, implementation, management of enterprise infrastructure applications & monitoring, data storage, Tape library Management, Microsoft Active Directory, DNS, DHCP, Windows File server, MS Exchange, Virtualization, Disaster Recovery and IT Business Continuity.

Prepared Capacity Plan and forecast upgrades for Network Management, Data Center Infrastructure, including space design, telecom, cabling, power, cooling and safety.

Extensive experience in IT industry, including Server and network administration in various environments

Technology Details

Models / Versions

Hardware/ Infrastructure:

IBM x86/x64 bit processor,HP x86/x64 bit processor,HP 9000 / 800 unix Box (rp3440),

Operating System / Active Directory Services

Windows 8/8.1/10/2008/2012/2016,Centos7.x/Ubuntu 20.x/Debian 10/RedHat Linux 6.x / 7.x, Sun Solaris 9/10, HP UX 11iv2

SAN Storage

EMC DMX (800,1000), Clarion (CX400,CX500 & CX600), FreeNAS

Server Virtualization

Citrix Xen / KVM / Hyper-V / VMware Vsphere 6.x / VirtualBox

Application Software

Oracle E-Business Suite 12.2.4, Simcorp Dimension, SWIFT Payment System, Efront, TLM, CAMA, ERAM,FlexTrade, FinanceKit, Informatica

Middleware Systems

TIBCO, WebLogic10g, IBM MQ

Messaging software

MS Exchange 2007 /2010

Monitoring Software / Job Scheduler

BMC ProactiveNet, TrueSight, Nagios, Mange Engine, SCOM

BM Control-M, CA Autosys

Firewall /PBX

Sophos, SonicWall,FortiGate /3CX PBX system, AsRock

Other Tools

BMC Remedy, Microsoft Office Suite, Symantec NetBackup7.x /Backup exec 16.x, Veeam 10.x

Trend Micro, McAfee, Tosca (Testing), SIEM - Splunk, Kibana & ISM27001,Sophos MDM

Professional Experience Summary

Title & Company

Period

IT Specialist – AL HIBA Information Technology Systems L.L.C

April 2018 to Till Date

IT Infrastructure Analyst – ABC LLC (on Contract to ADIA)Abu Dhabi

October 2007 to March 2018

System support Engineer–AL MASRAF Bank, Abu Dhabi

June 2000 to October 2007

System Analyst –MES College of Engineering, Kerala INDIA

Nov 1995 to Nov 1999

Software Engineer– DATAFLEX Computer & communication, Kerala INDIA

April 1995 to Nov 1995

AL HIBA Information Technology Systems L.L.C from April 2018 to till Date

IT Specialist

Provide End User Support: Provide all kind of IT related site and Remote Support (Windows OS upgrade, Laptop, Printer, scanner, wireless and mobile devices)

Application installation, Support and troubleshooting of users (AD roles, Office365, Banking Applications etc. )

Proving 1st/2nd level system and network support.

Firewall,PBX support and administration

Track IT assets and document and changes in Asset database

Follow up with customers to ensure issue has been resolved.

Logs and track all request (incidents) using ticket tracking system (BMC Remedy).

Assist in spyware, virus removal, data backup and disaster recovery.

Develop user guidelines and documentation with policies and procedures.

Train end-users on software and hardware on-site, as required.

People management and IT project support.

Monitoring, incident and capacity management.

Network Design and Implementation.

Data center design and Infrastructure Management.

Abu Dhabi Investment Authority (On Contract ) from October 2007 to 31st March 2018

IT Infrastructure Analyst

Responsible for the day-to-day IT activities, change management implementation of applicationin production servers, OS patch management, network monitoring, performance and capacity management of windows and Linux servers.

Key Responsibility

Administration of Active Directory /LDAP, user administration, printer administration, share management and process management of Windows & Linux Server

Administration support & workload rotation experience on VMware infrastructure (vSphere 5.5).

BMC ProactiveNet / TrueSight - Administration, support, monitoring, troubleshooting, maintenance and involved in testing (UAT) and integration with other applications (Remedy, ControlM etc)

BMC ControlM Administrator, Job Creation, scheduling and maintenance.

Application support & monitoring of Business applications like Simcorp Dimension, SWIFT payment system, eFront (Real Estate),Financekit (Fixed Income), TLM (Reconciliation),CAMA (corporate Actions), Flextrade (Trading App), E-Business Suite 12.2.4,Informatica,Tibco, IBM MQ, WebLogic 10g, etc.

Implementation of changes in Application and OS on Production environment (Simcorp,swift,TLM,FinanceKit,Efront,TLM,CAMA,FlexTrade,E-Business Suite 12.2.4 etc)

Administration support & monitoring of weekly & monthly backup using NetBackup 7.x,Veeam 10.x

Shutdown & Restart of Application services during weekly/monthly maintenance.

Involved in Application project (RA etc)

Prepare checklists and processes related to IT helpdesk operation. Analyze workload, including traffic and utilization trends.

Co-ordination, Testing of DR Site and Managing the Data Center (Power, Rackspace, cabling, cooling etc).

System Support Engineer-AL MASRAF, Abu Dhabi june 2000 to October 2007

Responsible for the installation, maintenance, compatibility, integration and support of all end user’s hardware, software and networks, provide technical and general micro system support to all company personnel.

Key Responsibilities

Administration support of HPUnix 11i v2, SCO OpenServer 5.x,UnixWare7.1.3,Windows XP/2000/2003.

Administration support of Core Banking Application (Phoenix )& Swift.

ATM Support and Switch Administration of PowerCard( Running Daily Batches, Procedures for Parameter Settings,Card Creation,PIN Mailer Generation, Monitoring of ATM,HSM & HOST Securities, Testing of the patches & House Keeping)

Database Support of Sybase 12.x (Phoenix) & Oracle 9i (HPS)

Performance and capacity monitoring of UNIX and Windows Server.

Unix Shell Script Programming, Report Printing, Backup & Recovery procedures.

Installation, Configuration and Troubleshooting of Software & Hardware.

Providing User Support to various Departments and Branches.

System Analyst – MES College of Engineering, INDIAfrom November 1995 to November 1999

Responsible for the installation, maintenance, compatibility, integration and support of all end user’s hardware, software and networks, provide technical and general micro system support to all company personnel.

Key Responsibilities

System Administration of Windows NT 4.0, Novell NetWare 4.x, SCO Open Server 5.x

Administration of Exchange Server 5.5, MS Proxy 2.0, WinGate Proxy 2.0.

Database Administration of MS SQL Server 6.5.

Backup and Recovery Procedures and Unix Shell Script Programming.

Installation, Configuration, and Troubleshooting of Software (Windows 95/98, MS Office and other Applications),Hardware(PC, Printers, Scanneretc) and Networks in the Campus.

Network Design and Implementation of Inter-Department Networks (LAN / WAN)

Software Engineer– DATAFLEX Computer & CommunicationfromApril 1995 to November 1995

Involved in software development, Training, technical Support of the systems

Key Responsibilities

System Analysis, Design & Implementation

Software Design, Installation & Trouble Shooting.

Statistical Analysis & Graphical Presentation of Work Contribution of a Specific Project.

Responsible for troubleshooting all end user problems, operating systems, software application, messaging systems, hardware, structured cabling, network printers, hubs, switches, and remote (dial-up) access.

Educational Qualification

Degree

Awarded By

B.Sc (Computer Science)

Bharathidasan University, Trichy, India.

M.C.A (Master of Computer Applications)

Bharathidasan University, Trichy, India.

Technical Qualification

Title

Awarded By

ISMS27001

IRCA (Course completed)

Sun Solaris 9 System Admin Training

Sun Micro systems Ltd.

HP Unix 11i v2

HP India Ltd

Storage Administration

EMC

Personal details

Date of Birth : 31st May 1971

Language Known : English, Malayalam,Tamil & Hindi

Marital Status : Married

Driving License : Valid U.A.E LMV License

Passport No : L1411472 issued at Abu Dhabi.

Visa Status : Employment visa, Valid till 2022

Contact this candidate