Center Representative Medical Billing

Phyllis R. Rheingruber

**** ***** ***** ***

Walnut creek, Ca 94597

925-***-****

Email: *******@*****.***.***

Objective: To get a job as a Healthcare Call Center Representative with UFCW & Employee Trust, LLC.

Qualifications:

● 35 wpm

● HIPPA certified PHI, PII Trained

● 27 years’ experience as a Pharmacy technician

Skills:

● Customer Service

● Third Party Billing

● Problem Solving

● Pull Recalls, return medications to appropriate vendors

● Answer patients inquiries relating to their prescriptions ( refills, insurances, new orders, Doctor’s response)

● Able to distinguish and relate clinical questions to Pharmacists on duty

● Accurately record patient’s allergies and drug interactions

● Taking and typing prescriptions refills via fax, phone and electronically correctly

● Dosage calculations

● Deciphering and prioritizing orders

● Inputting prescriptions and Vaccinations

● Ordering (placing and adjusting)

Educations:

California State Eastbay Bachelors of Science Industrial Psychology 1992-1995

2003-2004

2020-2021

3/7/22-6/6/22 certificate in Medical billing and Coding Thrifty’s Pharmacy program

6/1995-12/1995

Diablo Valley College

1985-1988 (AA degree, Dean’s List)

Employment:

Rite Aid Pharmacy

11/1990-Present

Pharmacy Technician

Phone service, Doctor calls and special handling insurance problem Inputting prescriptions, filling prescriptions, RAD, PDX, NexGen trained Inventory control and customer service/ cashier representative, problem solving,

Shipment, stock, cash handling, special orders and pre-orders,

Contact this candidate