Customer Service Passenger

BRADLEY KING WILLIAMS

E X P E R I E N C E D R A I L T R A N S I T P R O F E S S I O N A L

P 415-***-**** E *******@*****.*** A 276 FRIEDELL ST, SAN FRANCISCO, CA 94124 PROFESSIONAL SUMMARY

EDUCATION

Self-motivated, dependable, and hard-working railroader with 12+ years background in rail transportation, operations, and customer service. Experienced in combining management and service-oriented solutions to independently solve routine problems safely and without oversight. Valuable team player offering expertise in multiple territories including CTC, track warrant control, cab signals, yard limits and FRA excepted tracks. Bachelors Sociology; Graduated 2004

Eastern Oregon University

La Grande, Oregon

KEY SKILLS

• Control Center expertise

• Operations & Safety Regulations

• Customer service experience

• Judgment and decision making

• Complex problem solving

• Technical Troubleshooting

• Fire/Rescue emergency

coordination for response &

resolution

• Time management

• Critical thinking

• Computer Skills

CERTIFICATIONS

• LICENSED LOCOMOTIVE

ENGINEER

• LICENSED CONDUCTOR

• FRA CERTIFIED

• LICENSED DSLE

EXPERIENCE

SONOMA MARIN AREA RAIL TRANSIT- SANTA ROSA, CA

Rail Traffic Control Supervisor May 2020 – Present

- Responsible for overseeing service delivery and guaranteeing quality control in the provision of safe, reliable and efficient passenger train service to the public, including field supervision, accident investigation, crew supervisory and administrative duties, employee assessment, counseling and training.

- Direct, monitor and coordinate movement of passenger trains, work trains, test trains and other operating equipment on the mainline ensuring the safety of passengers and testing employees per FRA 217 requirements.

- Operate railroad communications and monitor the status of systems and devices on the Central Control display panels and consoles.

- Monitor and control the distribution DC/AC/DMU electric and traction power systems, plus perform switching functions relative to power distribution and routing of trains.

Train Conductor & Engineer Oct 2018 - May 2020

- Prepared rail vehicles for passenger service or storage and reported any damage, defect, or equipment malfunctions to the appropriate Supervisor.

- Performed pre-departure testing of trains and mainline testing to verify repairs using established departmental procedures prior to placement of train in passenger service.

- Operated rail vehicle for routine passenger service in accordance with established departmental rules, regulations, procedures and safety practices, performing trouble shooting procedures when confronted with train malfunctions on-board trains.

EXPERIENCE CONTINUED. . .

AUSTIN WESTERN RAILROAD- AUSTIN, TX

Train Conductor, Engineer & Trainer Sept 2014 - Oct 2018

- Operated locomotives transporting freight or passengers between stations while coordinating with conductors and/or traffic control center personnel to issue or receive information concerning stops, delays, or oncoming trains, following applicable safety procedures and rules.

- Inspected locomotives to verify adequate fuel, sand, water, and other supplies before each run, and to check for mechanical problems.

- Designated field trainer, assigned to travel within state instructing crews on railroad rules, field customer service and field safety regulations that govern the operation of locomotives including how to interpret train orders or signals, how to respond to emergency conditions or breakdowns and how to prepare reports regarding any problems encountered, such as accidents, signaling issues, unscheduled stops, or delays. PORTLAND & WESTERN RAILROAD- SALEM, OR

Train Conductor & Yard Master May 2011 - May 2014

- Responsible for the safe transport of freight and crew, adhering to all federal results and regulations regarding safety and movement of trains, plus oversaw rail yard operations, assigning work duties to crew members BNSF RAILWAY- FORT WORTH, TX

Train Conductor & Engineer Oct 2010 – May 2011

- Responsible for the safe transport of freight and crew, adhering to all federal results and regulations regarding safety and movement of trains.

G & R AUTO WRECKERS- SALEM, OR

Tow Truck Driver Sept 2008 - Oct 2010

- Accountable for safely and efficiently loading and unloading wrecked cars and trucks. INTERSTATE MECHANICAL- PORTLAND, OR

Plumber & Pipefitter July 2006 - Aug 2008

- Responsible for all phases of plumbing and piping for commercial buildings. BRADLEY KING WILLIAMS

E X P E R I E N C E D R A I L T R A N S I T P R O F E S S I O N A L P 415-***-**** E *******@*****.*** A 276 FRIEDELL ST, SAN FRANCISCO, CA 94124

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