Test Operator Engineer

**** *. ********** **.

Boise ID *****

Phone: 208-***-****

Email: ****.*****@*****.***

Jeff Topp

For the last 15 years I have worked for Modis/Adecco Technical contracted with Hewlett Packard. Having performed various tests on software, hardware and firmware pertaining to the printer division, I have been promoted from Special Test Operator to Test Engineer 2. During my time as a Special Test Operator, I also worked for Journal Broadcast Group as a Remote Broadcast Technician. Prior to this I gained extensive experience in shipping and receiving between 1997 and 2003.

Work Experience:

July 2003 – Present Modis/Adecco Engineering Boise Idaho

(Hewlett Packard)

Test Engineer 2 (Test Lead) (November 2012 – Present)

Network Administration

oAdministration of vSphere environments

Create update or remove VM’s

Add or remove fictional users per test requirements

Create and distribute, distributable VM’s

oActive Directory Administration

oUtilize ticket queue to address all server and application issues in a timely manner, recording solutions, and escalating tickets as required.

oAdd or remove user permissions

Safe and Legal Classification

oManage the retrieval and submission of documents for successful hardware and software classification

Hardware

oRemove and install printer components

Formatter boards

Fax cards

Wireless cards

Scanners

Testing

Replicate customer issues found on HP printers

oUsing tools such as Embedded Web Server (EWS), Digital Sending Software (DSS) and 3rd party solutions such as Safecom, Equitrac, Pharos, and HPAC

Gather error logs generated from printers for use in triaging issues

Create and implement tests

Maintain tests within an existing framework

Gather completed test data

Submit defects and resolve defects in a timely manner

Communicate documented test results and issues to engineers and supervisors

Document changes, processes, and implementation

Test Technician 3 (August 2009 – November 2012)

Recreate defects found by customers to gather detailed information

Test new firmware builds

Write up defect report detailing all issues found during testing

Setup printers to test, email, send to folder, fax, job storage using a variety of different servers such as SMTP, FTP, Kerberos and Ldap

Test Technician 2 (September 2005 – January 2009)

Test newly developed software, firmware and hardware on printer prototypes

Write up defect report detailing all issues found during testing

Create and maintain Operation System images to company specifications

Troubleshoot printer and scanner errors

Install printers via IPv4, IPv6 and USB

Install and store firmware with Linux

Special Test Operator (July 2003-September 2005)

Test different paper types, weights and sizes on newly developed printers

Document service errors

Document jams and stopped paper positions

October 2004 – March 2006 Journal Broadcast Group Boise Idaho

Remote Broadcast Technician (Radio)

Using company van drive to client’s business to setup for live broadcast

Establish remote connection to the broadcast tower

Resolve any problems or issues that occur during or before a broadcast transmission

Operate control board during broadcast

Assure Timely insertion of commercials and remote breaks

Set up PA system

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