Customer Service Dental Assistant

JOLENE ELMORE

*********@*****.*** 918-***-**** Hominy, OK 74035 WWW: Online Digital Resume

I have been a stay at home mom for 15yrs and just recently got my last child in school. Have extensive knowledge with customer service from past employers. I can bring motivation and flexibility to the environment.

• Shipping and Receiving

• Shipment Tracking

• ERP/MRP System

• Safety Procedures

• Packing and Scanning

• Shipment Inspection

• Inventory Replenishment

Mar 2006 - Oct 2006

Shipping and Receiving Clerk

Town And Country - Ottawa, KS

Received incoming shipments, compared contents

against associated records and transmitted to proper department.

•

Monitored scheduled shipment dates to achieve

timely delivery, expediting as necessary and

communicating variances to customers.

•

Inspected merchandise and sent damaged pieces for

repair before shipment.

•

Handled high-volume paperwork and collaborated

with administrators to resolve invoicing and shipping problems

•

Maintained accurate computer records of materials

weights, bill amounts and identified variances

•

Jan 2005 - Nov 2005

Customer Service Cashier

Old Navy - Pueblo, CO

Resolved customer complaints and maintained clean

and tidy checkout area.

•

Enabled customers to feel welcomed, important and

appreciated by answering questions about products

sold throughout store.

•

Maintained customer satisfaction with quick and

professional handling of product returns.

•

• Handled approximately daily credit and cash

PROFESSIONAL SUMMARY

SKILLS

PROFESSIONAL EXPERIENCE

transactions for customers with accuracy and speed. Jul 1995 - Jan 2002

Dental Assistant/Dental Front

Office Receptionist

DeRose Dental Clinic - Pueblo,

CO

Cleaned and sanitized dental tools and equipment,

straightened treatment rooms and restocked supplies to prep for next patient and maintain health and

safety practices.

•

Performed general chair-side duties for general

dentistry, endo procedures and oral surgery.

•

Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.

•

Successfully assisted dentist by performing

four-handed dentistry and other chair-side duties.

•

Sterilized rooms and prepped equipment and

instruments for 12 procedures daily.

•

Recorded patients' health histories, documented

current symptoms and pulled up records from prior

visits for dentists to view and evaluate.

•

Explained treatment procedures and instructed

patients on home care guidelines.

•

Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for

procedures.

•

Scheduled appointments for new and existing

customers, factoring in provider availability and

scheduling loads.

•

Prepared and arranged instruments, medications and required materials for dental procedures.

•

Prepared patient X-rays and images by hand for

review by dentist.

•

Created dental impressions used for diagnostics,

opposing models and study casts to make crowns,

bridges and other dental prosthetics.

•

Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.

•

Documented patient dental health information,

medical history and vital signs for future reference.

•

Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

•

Educated patients on postoperative care and best

practices for protecting dental work and boosting

•

healing process.

Expected in Jan 2023

Business Management

University of Southern Colorado Pueblo, CO

Jun 1993

High School Diploma

East High School Pueblo, CO

Our family currently lives on a 1,000 acre ranch, and show cattle. We have lived here for 15 years and love the openness of the area.

EDUCATION

HOBBIES

Contact this candidate