Customer Support Service

CAREER OBJECTIVE

To acquire a challenging position where my experience, skills and accomplishments will significantly contribute to production that will create an opportunity for the personal growth as well as organisational growth based on the performance.

CAREER OVERVIEW

Currently associated with experience in successfully handling sales and Relationship Manager at Solis Yanmar tractors with good knowledge.

Same as Customer Support Manager experience in Kubota Tractors in handling the customer qurries regarding the product.

5+Years of experience in Mobis and successfully handling all aspects of production with Good knowledge with the team handling.

4+Years of experience in successfully of Rane TRW Steering Systems Ltd-Chennai as Engineer.

WORK EXPERIENCE

PREVIOUS EMPLOYER HISTORY:

JUN 2020 to APRIL 2022

chat and customer support at zeal corp biz solutions

JAN’-2019 to JUN’2020 Relationship Manager at International Tractors(SOLIS YANMAR)

FEB’-2016 to JAN’2019 Customer Support Manager at KUBOTA Tractors

Main Duties Performed:

Meeting and greeting customers and making them feel welcome

Finding new channels for selling and distribution of products

Demonstrating products to customers

Maintaining good business relationships with existing clients

Providing excellent customer service to all customers, at all times

Protecting client’s personal data and information

Participating in meetings with the organisation’s Partners.

COMPANY PROFILE:

Rane TRW Steering Systems Limited- Seat Belt Division(Joint venture with TRW in Germany.

It is one of the Seat Belt manufacturing concern which is supplying to major OEM’s like Maruti Tata Motors, Ashok Leyland, Mahindra &Mahindra, Ford and Renault Nissan.

The company is involved in the manufacture of Occupant safety seat belts in automobiles and power steering reservoirs.

This is a TS 16949:2009, ISO: 14000 certified, Ford Q1 awarded and TQM practicing company.

ROLES & RESPONSBILITIES:

Carrying out Materials planning based on the Customer Schedule for direct materials & maintaining minimum production level for regular moving indirect materials.

Follow up with suppliers for daily manufacturing schedule requirements &indirect materials.

Advance of raw material planning for customer tentative schedule.

Supplier’s daily performance monitoring (Weekly / Monthly) basis.

Co ordinate with the quality team & get approval for the new products.

Timely follow-up with supplier for ECN (Engineering Change Management) and implementation.

Create and Maintenance of QMS documents / Records as per (TS 16949).

Responsible for identifying, planning and Managing operations.

Ensure the production on time.

KEY ACHIVEMENTS:

Suppliers sourcing increased from a single source to multiple choice sources.

VAVE done for a component by the way of change the material without affecting Customer’s Specification and in this case cost saving achieved 10 Lakh.

Non Moving materials converted in to moving materials Cost saving 15 Lakh.

WORK EXPERIENCE

COMPANY PROFILE:

MOBIS.Ltd is one of the Auxiliary Equipments& Tyre curing press machineries manufacturing concern.

It designs Auxiliary Equipments for Injection Moulding machines which is supplying to plastic Moulder companies.

This is aISO: 9001-2008 certified company.

ROLES & RESPONSBILITIES:

Obtaining the production orders & in warding materials.

Ensure the quality of material by co ordinate with our quality team.

Timely delivery of material and ensuring zero Line stop to ourassembly line.

Inventory control through procuring the required material at right time.

Monthly preparing overall production materials to all suppliers.

PREVIOUS EMPLOYER HISTORY:

Hyundai Mobis India Ltd, Chennai.

As a Diploma Engineer Trainee in production dept from Aug 2006– May 2011.

PREVIOUS EMPLOYER ROLES & RESPONSBILITIES:

Material inspection at receiving stage.

To co ordinate with quality dept for preparing AOI & ISAR for new development parts and Engg changes parts for HYUNDAI.

Conduct monthly production and quality review meeting.

Reduce transit damages for plastic materials by improve packing methods.

Ensure the quantity against invoice at receiving stage by physical count.

Material issued to production against work orders.

Materials follow up at supplier end

EDUCATIONAL QUALIFICATION

QUALIFICATION

INSTITUTION

YEAR OF PASSING

%

Diplom In Mechanical Engg.

Sri Venkateswara college of Polytechnic, Parasur,cheyyar, Tamilnadu.

2004

73

SOFTWARE EXPOSURE:

Key user in CAD ( Module)

Good working knowledge in MS Office,word,excel.

PERSONAL STRENGTH:

Result oriented & team player

Fast grasping & thirst to learn

Hobbies:

Listening Music.

Playing Shuttle cock.

Trekking hills and mountains.

To know daily updations.

PERSONAL INFORMATION:

Name : Dinesh kumar.A

Fathers Name : C.Ashok

Date of Birth : 28-02-1985,

Permanent address :No: 9/25,subramaniam street,Jeeva Nagar, Cheyyar-604407

Sex : Male

Nationality : Indian

Marital status :Married

Languages known : English, Tamil

DECLARATION:

I hereby declare that all the details given above are true to the best of my knowledge and belief.

Place :Chennai

Date :

(Dinesh kumar.A)

DINESH KUMAR

Address:No: 9/25,Jeeva Nagar,subramaniam street,

Cheyyar- 604 407.T.dt,Tamilnadu

Mobile:086********

Email Id:********@*****.***

Rane TRW Steering Systems Ltd- Chennai

Designation: Engineer (Materials)

Duration: MAY’2012 to JULY’ 2016

MOBIS Ltd- Chennai

Designation: Supervisor (Materials)

Duration: Aug 2006 – Dec 2011

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