Executive Assistant Customer Service

Kerissa J. Abraham

Brooklyn, NY M: 347-***-**** E: ********@*****.*** LinkedIn

Administrative Interior Design Customer Service Office Management Communications

Technical: Mac/PC: Microsoft Word, Powerpoint, Excel, SharePoint, Zoom, Google Suite, Canva Pro, Storis, Floor Planner

Education & Training

New York Institute of Art and Design New York, NY

Coursework toward a Certificate in Residential Interior Design Jan 2022 to Present

Andrews University Berrien Springs, MI

Coursework toward a Bachelor of Arts (B.A.) in Communication 2009 to 2014

•Minor in Speech Language Pathology and Audiology

•Undergraduate Leadership Certificate and The Randall Leadership Medallion

Professional Experience

Rejuvenation New York, NY

DESIGN STUDIO SPECIALIST/HOME STYLIST October 2021 to April 2022

●Consulted with clients, prepared quotes and placed orders for 200+ clients monthly.

●Assisted in training of new hires, utilizing effective techniques based on learning styles.

●Provided friendly and efficient service handling customer complaints.

●Prepared design presentations for clients based on their needs.

The Home Depot New York, NY

CASHIER September 2020 to October 2021

●Processed POS transactions, including checks, cash and credit with 100% accuracy.

●Performed opening and closing procedures setting up and balancing cash registers.

●Trained new cashiers on operation of POS system and cash handling etiquette.

●Maintained knowledge of product inventory to assist 500+ weekly customers with their needs.

260 Sample Sale New York, NY

GUEST SERVICES SPECIALIST May 2019 to November 2019

●Received 95% customer satisfaction rating on a weekly basis by offering personalized assistance and building impactful relationships.

●Collaborated with the stock team weekly to receive shipments, set up and break down pop ups.

●Analyzed sales and stock levels, prepared inventory reports on excel to ensure that reorder recommendations reflected the sales trends.

Fantas Eyes Inc. / Sunglasses & Accessories New York, NY

EXECUTIVE ASSISTANT August 2016 to March 2018

●Assisted the CEO with management of highly confidential documents ensuring proper signatures, deposited bank checks, scheduled appointments and prepared powerpoint presentations for monthly meetings.

●Answered incoming calls, took messages, received and distributed all internal mail.

●Collaborated with the accounting department to provide monthly excel reports for online orders.

●Purchased office supplies, managed stock room inventory and shipped out online orders.

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