Customer Service Assistant Manager

Location:

Posted:

September 02, 2022

Jodie Gosnell

P. 403-***-**** E. **************@*****.***

To obtain a position where I can contribute my years of customer service experience and knowledge of retail and hospitality operations.

HIGHLIGHTS OF QUALIFICATIONS:

• Extensive customer service experience in a variety of different roles

• Experience as an Assistant Manager responsible for various tasks

• Skilled in areas of inventory control, cash management, and staff supervision

• Excellent problem solving skills, strong sales analysis, and well developed reporting skills

• Personable, organized, ambitious, like to learn new things, and work well with others

• First Aid, WHIMIS, Dementia training

EMPLOYMENT EXPERIENCE:

WESTWINDS COMMUNITIES, BLACK DIAMOND, AB 2020-CURRENT

• CENTRE COORDINATOR/ HOUSEKEEPING

• Cleaning of residents' rooms and common areas

• On-going health and safety training

• Problem solving in emergencies

• Providing great customer service to residents their families and guests Closing Supervisor, AG Foods, Black Diamond, AB 2018-2020

• Ensured staff were completing all tasks and duties assigned

• Performed daily safety and temperature logs adhering to standards set by the health board

• Assisted customers with inquiries and concerns

• Counted and balanced cash floats in safe

Independent Cleaning Services, Black Diamond, AB 2016 - 2018

• Residential and commercial cleaning

• Move in move out cleans

• Construction cleans

Liquor Depot, Calgary, AB 2007 - 2009

• Responsible for front end customer service, aided and problem solving

• Supervised product inventory and verified quantity and quality of products received

• Handled scheduling of employees and related human resource issues

• Trained new employees in areas of cash handling, customer service and products in store Seven Eleven Inc., Calgary AB 2006 - 2007

• Supervised all daily functions of store activities to ensure customer satisfaction

• Assisted in daily and weekly ordering

• Performed daily safety and temperature logs adhering to standards set by the health board EDUCATION:

Bow Valley College, Calgary, AB 2001-2003

Academic Upgrading