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Loan Processor Customer Service

Location:
Lake Havasu City, AZ
Posted:
September 02, 2022

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Resume:

SUMMARY

Profile Dedicated mortgage specialist with 29 years of experience in marketing,

underwriting and closing mortgage loans. Excels in preparing and analyzing loan packages. Application of excellent attention to detail. Effective management of multiple, high priority projects. Takes pride in providing exemplary customer service. EXPERIENCE

Guaranteed Rate - Sr Loan Processor

Chicago, IL • 02/2018 - 06/2022

CONTACT

adseo1@r.postjobfree.com

818-***-****

Lake Havasu City, AZ 86404

SKILLS

JULIE THOMPSON

• Created and completed loan submission packages.

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

• Managed conditions sent from underwriting departments. Maintained complete confidentiality of submitted information according to release guidelines.

• Filed completed packages quickly and efficiently. Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Evaluated financial statements and contacted institutions and customers to clarify details.

Completed closing process by collaborating with attorneys, title companies and government clerks.

• Checked approvals against established bank and government lending standards. Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.

Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.

Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.

• Calculated income, assets and liabilities to meet lender requirements. Conducted customer interview, validating information submitted in loan documents.

Collaborated with stakeholders to facilitate successful and timely loan transactions.

Technical Word Perfect,

Mortgage Flex, Digital Docs,

E/Desk, Loan Quest, Falcon,

Skills AS-400, Internet, Unifi,

DU/LP, Word, Excel, Clues,

Edge, Statusmart

FHA Connection, NMLS #,

Encompass, Pronet, VA

• Employment Verification

Interpersonal

Communication

• Complex Mathematics

• Document Management

• Customer Service

• Insurance Forms

Verbal and Written

Communication

• Problem Solving

Personal Reference

Verification

• Legal Documentation

• Microsoft Office

• Personal Data Collection

• Financial Data Collection

• Credit Verification

• Customer Communication

• Digital Applications

• Time Management

• Closing Documentation

• Desktop Underwriter

HomeBridge - Senior Loan Processor II

Sherman Oaks, California • 02/2017 - 01/2018

Prospect Mortgage - Senior Loan Processor II

Sherman Oaks, California • 06/2012 - 02/2017

REFERENCES

References Provided upon request

EDUCATION AND TRAININ

G

06/1991

units completed Special studies

o General Education

Los Angeles Valley College

Van Nuys, California • 09/1990

High School Diploma

01/1990

James Monroe High School

Sepulveda, California •

01/1988

Followed up after loan close to congratulate, thank and provide next steps to customer.

• Reviewed initial client documentation to structure and submit loan package. Inspected loan package documentation to spot suspicious or fraudulent documentation.

• Helped lending staff set up files for new and existing loans.

• Conducted post-closing review of loans to verify documentation requirements.

• Disclosed LE's

• Heavy Customer Service

• Refinance/Purchase/New Construction/Renovations/FHA/VA

• Review and gather conditions with LO's and Borrowers

• Signed off conditions

• Prepare files for CD's

• Prepare files for final approval

• Moved files to docs

• Work with borrowers and LO's on final funding

• Closing 20-40 loans per month

• Prospect Mortgage

• Disclosed LE's

• Heavy Customer Service

• Refinance/Purchase/FHA/VA

• Review and gather conditions with LO's and Borrowers

• Signed off conditions

• Prepare files for CD's

• Prepare files for final approval



Contact this candidate