Loan Processor Customer Service
Resume:
SUMMARY
Profile Dedicated mortgage specialist with 29 years of experience in marketing,
underwriting and closing mortgage loans. Excels in preparing and analyzing loan packages. Application of excellent attention to detail. Effective management of multiple, high priority projects. Takes pride in providing exemplary customer service. EXPERIENCE
Guaranteed Rate - Sr Loan Processor
Chicago, IL • 02/2018 - 06/2022
CONTACT
************@*****.***
Lake Havasu City, AZ 86404
SKILLS
JULIE THOMPSON
• Created and completed loan submission packages.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
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• Managed conditions sent from underwriting departments. Maintained complete confidentiality of submitted information according to release guidelines.
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• Filed completed packages quickly and efficiently. Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
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Evaluated financial statements and contacted institutions and customers to clarify details.
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Completed closing process by collaborating with attorneys, title companies and government clerks.
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• Checked approvals against established bank and government lending standards. Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
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Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
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Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
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Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
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• Calculated income, assets and liabilities to meet lender requirements. Conducted customer interview, validating information submitted in loan documents.
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Collaborated with stakeholders to facilitate successful and timely loan transactions.
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Technical Word Perfect,
Mortgage Flex, Digital Docs,
E/Desk, Loan Quest, Falcon,
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Skills AS-400, Internet, Unifi,
DU/LP, Word, Excel, Clues,
Edge, Statusmart
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FHA Connection, NMLS #,
Encompass, Pronet, VA
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• Employment Verification
Interpersonal
Communication
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• Complex Mathematics
• Document Management
• Customer Service
• Insurance Forms
Verbal and Written
Communication
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• Problem Solving
Personal Reference
Verification
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• Legal Documentation
• Microsoft Office
• Personal Data Collection
• Financial Data Collection
• Credit Verification
• Customer Communication
• Digital Applications
• Time Management
• Closing Documentation
• Desktop Underwriter
HomeBridge - Senior Loan Processor II
Sherman Oaks, California • 02/2017 - 01/2018
Prospect Mortgage - Senior Loan Processor II
Sherman Oaks, California • 06/2012 - 02/2017
REFERENCES
References Provided upon request
EDUCATION AND TRAININ
G
06/1991
units completed Special studies
o General Education
Los Angeles Valley College
Van Nuys, California • 09/1990
High School Diploma
01/1990
James Monroe High School
Sepulveda, California •
01/1988
Followed up after loan close to congratulate, thank and provide next steps to customer.
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• Reviewed initial client documentation to structure and submit loan package. Inspected loan package documentation to spot suspicious or fraudulent documentation.
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• Helped lending staff set up files for new and existing loans.
• Conducted post-closing review of loans to verify documentation requirements.
• Disclosed LE's
• Heavy Customer Service
• Refinance/Purchase/New Construction/Renovations/FHA/VA
• Review and gather conditions with LO's and Borrowers
• Signed off conditions
• Prepare files for CD's
• Prepare files for final approval
• Moved files to docs
• Work with borrowers and LO's on final funding
• Closing 20-40 loans per month
• Prospect Mortgage
• Disclosed LE's
• Heavy Customer Service
• Refinance/Purchase/FHA/VA
• Review and gather conditions with LO's and Borrowers
• Signed off conditions
• Prepare files for CD's
• Prepare files for final approval
Contact this candidate